News : Convergys Names Lloyd M. Wirshba as Chief Commercial Officer for North America
Cincinnati, OH, September, 2015 -- Convergys Corporation (NYSE: CVG), a global provider in customer management, announces the appointment of Lloyd M. Wirshba as Chief Commercial Officer for North America.
Mr. Wirshba will be responsible for leading the North American business development teams for Convergys. With more than 35 years of experience in global, customer-focused companies, he brings extensive executive leadership, management and business development capabilities to this new role.
As former CEO of Barclaycard US, Wirshba was instrumental in creating deep, lasting relationships and building trusted partnerships with leading brands across multiple industries. He has held numerous senior executive positions at American Express and AOL, and he has extensive contact center experience from an earlier role as Executive Vice President and Chief Marketing and Administrative Officer for ICT Group.
"We are excited to bring in someone with Lloyd’s experience, natural leadership abilities, and deep expertise across many of the industries we serve. Lloyd is a tremendous addition to the team at Convergys as we focus on driving growth and unparalleled service delivery for our clients and prospects," said Marge Connelly, Chief Operating Officer for Convergys. "He has a keen understanding of customer service and support, and he will lead a talented and dedicated team of sales and business development professionals to deliver the kind of value that our clients expect and deserve."
Wirshba received his MBA in Finance from New York University’s Leonard N. Stern School of Business and his Bachelor of Science in Economics and Accounting from State University of New York at Albany.
Posted by Veronica Silva Cusi, news correspondent
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Headquartered in Atlanta, Convergent is a business process outsourcing, revenue cycle and receivables management companies, with fourteen North American operating centers across all four time zones. The company has more than sixty years of history serving a diverse industry customer base, including contact center solutions, receivables management outsourcing, commercial receivables management and healthcare revenue cycle management. Convergent empowers its clients with an innovative combination of an adaptable workflow engine, technology-enabled operations, next-generation analytics and professional services to deliver superior financial performance and high levels of client and consumer satisfaction.
Published: Monday, September 21, 2015