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News : Convergys Names Lloyd M. Wirshba as Chief Commercial Officer for North America
Cincinnati, OH, September, 2015 -- Convergys Corporation (NYSE: CVG), a global provider in customer management, announces the appointment of Lloyd M. Wirshba as Chief Commercial Officer for North America.
Mr. Wirshba will be responsible for leading the North American business development teams for Convergys. With more than 35 years of experience in global, customer-focused companies, he brings extensive executive leadership, management and business development capabilities to this new role.
As former CEO of Barclaycard US, Wirshba was instrumental in creating deep, lasting relationships and building trusted partnerships with leading brands across multiple industries. He has held numerous senior executive positions at American Express and AOL, and he has extensive contact center experience from an earlier role as Executive Vice President and Chief Marketing and Administrative Officer for ICT Group.
"We are excited to bring in someone with Lloyd’s experience, natural leadership abilities, and deep expertise across many of the industries we serve. Lloyd is a tremendous addition to the team at Convergys as we focus on driving growth and unparalleled service delivery for our clients and prospects," said Marge Connelly, Chief Operating Officer for Convergys. "He has a keen understanding of customer service and support, and he will lead a talented and dedicated team of sales and business development professionals to deliver the kind of value that our clients expect and deserve."
Wirshba received his MBA in Finance from New York University’s Leonard N. Stern School of Business and his Bachelor of Science in Economics and Accounting from State University of New York at Albany.
Posted by Veronica Silva Cusi, news correspondent
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Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 130,000-strong in 33 countries around the world.
Published: Monday, September 21, 2015