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News : Convergys Partners with Telia Norge AS for Network IVR
Manchester, England, June 22, 2016 -- Convergys Corporation (NYSE: CVG), a global provider in customer management, with a dedicated Customer Technologies division, has been awarded the agreement to supply its Network IVR Solution to Telia Norge AS. This service will allow the Norwegian telecommunications provider to offer cloud-based voice and video services to domestic and business subscribers throughout the Nordic region.
"The Convergys platform satisfies our current and foreseeable media processing needs, and combined with the ability to run the services from our private cloud, we now have a very cost-effective solution," says Francisco Valseca, Project Manager for Telia Norge AS. "Convergys’ IVR allows us to consolidate voice services into one single platform."
"We are pleased to have been selected to supply the next generation of network services to Telia Norge AS," says Stuart Eveleigh, Vice President Convergys CIT International. "The flexibility and expertise of the Convergys employees and the fully virtualised solution were key factors in winning this deal. It will be a great opportunity to work with Telia Norge AS in the Nordic region in what is a fast and innovative market."
Posted by Veronica Silva Cusi, news correspondent
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Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 130,000-strong in 33 countries around the world.
Published: Thursday, June 23, 2016