News : Convergys Partners with Telia Norge AS for Network IVR
Manchester, England, June 22, 2016 -- Convergys Corporation (NYSE: CVG), a global provider in customer management, with a dedicated Customer Technologies division, has been awarded the agreement to supply its Network IVR Solution to Telia Norge AS. This service will allow the Norwegian telecommunications provider to offer cloud-based voice and video services to domestic and business subscribers throughout the Nordic region.
"The Convergys platform satisfies our current and foreseeable media processing needs, and combined with the ability to run the services from our private cloud, we now have a very cost-effective solution," says Francisco Valseca, Project Manager for Telia Norge AS. "Convergys’ IVR allows us to consolidate voice services into one single platform."
"We are pleased to have been selected to supply the next generation of network services to Telia Norge AS," says Stuart Eveleigh, Vice President Convergys CIT International. "The flexibility and expertise of the Convergys employees and the fully virtualised solution were key factors in winning this deal. It will be a great opportunity to work with Telia Norge AS in the Nordic region in what is a fast and innovative market."
Posted by Veronica Silva Cusi, news correspondent
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Headquartered in Atlanta, Convergys is a business process outsourcing, revenue cycle and receivables management companies, with fourteen North American operating centers across all four time zones. The company has more than sixty years of history serving a diverse industry customer base, including contact center solutions, receivables management outsourcing, commercial receivables management and healthcare revenue cycle management. Convergent empowers its clients with an innovative combination of an adaptable workflow engine, technology-enabled operations, next-generation analytics and professional services to deliver superior financial performance and high levels of client and consumer satisfaction.
Published: Thursday, June 23, 2016