Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Convergys Partners with the United Nations to Advance Global Education and Employment
Cincinnati, OH, USA, Oct 3, 2016 -- Convergys Corporation (NYSE: CVG), a global provider in customer management, announced a partnership with the United Nations to advance its 2030 Sustainable Development Goals. Convergys and its team around the globe will focus on improving access to lifelong learning, as well as job creation for under-skilled populations in communities in which the company operates.
As part of the United Nations effort, companies are invited to target specific goals which best align with their corporate social responsibility strategies. Convergys will work to advance Goal 4: Quality Education to "ensure inclusive and equitable quality education and promote lifelong learning opportunities for all," and Goal 8: Decent Work and Economic Growth, which strives to "promote inclusive and sustainable economic growth, employment and decent work for all." Convergys chose these goals as they directly connect to the company’s three corporate social responsibility (CSR) pillars: workforce preparedness, health and wellness, and stability.
"As a global company, with more than 130,000 employees in 32 countries, we are proud to partner with the United Nations to advance efforts to promote lifelong learning and employment," said Convergys CEO Andrea Ayers. "As an organization with a world-wide presence, we have a unique vantage point and see first-hand how lack of educational and employment opportunities contribute to inequality. We believe that, as a company and individuals, we can make a difference. Collaborating with the United Nations allows us to put two of our company values into action – Do the Right Thing and Serve the Community. It is also an example of the crucial role public-private partnerships can play in changing communities in an impactful and sustainable way."
Convergys is also proud to partner with Points of Light, an organization dedicated to volunteer service, to expand and develop volunteer opportunities for the benefit of its employees and the community at large. Points of Light has helped the company launch two projects to date, with more expected in future months.
"Through our partnership, we have connected Convergys with innovative volunteer organizations that are pioneering new ways to grow the number of volunteers and the impact of the work they do," said Jonathas Barreto, Senior Director, Global at Points of Light. "We believe that business will be a game-changer in the delivery of the Sustainable Development Goals and this initiative of Convergys’s is an example of the active role that companies are playing to support the post-2015 development agenda."
In the Philippines, Hands On Manila, an affiliate of Points of Light that helps mobilize volunteers to work on sustainable development projects, created an exclusive volunteer opportunity for Convergys employees. Volunteers help students obtain a graduation certificate through the Alternative Learning System, a Philippine government program that provides basic education options for those who have dropped out or cannot access formal education in schools.
In El Salvador and Nicaragua, Convergys is also partnering with another Points of Light affiliate, Glasswing International. Volunteers from two sites are actively participating in "English for Tomorrow," a program in which employee volunteers use tutoring sessions to become positive role models for students, while helping to reinforce English and customer service skills. The goal of each of these volunteer efforts is to provide learning and employment opportunities that can significantly exceed the minimum wage and starts a career path towards a better future.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Understand Your Business
More Editorial From Convergys
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 130,000-strong in 33 countries around the world.
Published: Thursday, October 6, 2016