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News : Convergys Partners with Voci for Speech-To-Text
Cincinnati & Pittsburgh, May 15, 2014 -- Convergys Corporation and Voci Technologies Incorporated announce Convergys Analytics’ selection of Voci's V-Cloud speech recognition solution to automate the extraction of business intelligence from audio.
"Each survey comment made by a customer provides critical insight into the customer experience," said Mike Cholak, Vice President of Convergys Analytics. "Combining Convergys’s analytic expertise with Voci’s V-Cloud speech recognition capability allows us to reliably and accurately get a pulse on what our clients’ customers are thinking and feeling, in order for them to make informed business decisions."
Said Anthony Gadient, Voci CEO, "We are excited to work with Convergys Analytics to gain better insights and emotional intelligence from their customer surveys. Voci is focused on client success, and in working with world class partners such as Convergys to enable that success."
Posted by Veronica Silva Cusi, news correspondent
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Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 130,000-strong in 33 countries around the world.
About Voci Technologies Incorporated:
Voci Technologies delivers speech solutions for business intelligence, electronic discovery, and voicemail to text.
Published: Tuesday, May 20, 2014