News : Convergys Partners with Voci for Speech-To-Text
Cincinnati & Pittsburgh, May 15, 2014 -- Convergys Corporation and Voci Technologies Incorporated announce Convergys Analytics’ selection of Voci's V-Cloud speech recognition solution to automate the extraction of business intelligence from audio.
"Each survey comment made by a customer provides critical insight into the customer experience," said Mike Cholak, Vice President of Convergys Analytics. "Combining Convergys’s analytic expertise with Voci’s V-Cloud speech recognition capability allows us to reliably and accurately get a pulse on what our clients’ customers are thinking and feeling, in order for them to make informed business decisions."
Said Anthony Gadient, Voci CEO, "We are excited to work with Convergys Analytics to gain better insights and emotional intelligence from their customer surveys. Voci is focused on client success, and in working with world class partners such as Convergys to enable that success."
Posted by Veronica Silva Cusi, news correspondent
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Headquartered in Atlanta, Convergys is a business process outsourcing, revenue cycle and receivables management companies, with fourteen North American operating centers across all four time zones. The company has more than sixty years of history serving a diverse industry customer base, including contact center solutions, receivables management outsourcing, commercial receivables management and healthcare revenue cycle management. Convergent empowers its clients with an innovative combination of an adaptable workflow engine, technology-enabled operations, next-generation analytics and professional services to deliver superior financial performance and high levels of client and consumer satisfaction.
About Voci Technologies Incorporated:
Voci Technologies delivers speech solutions for business intelligence, electronic discovery, and voicemail to text.
Published: Tuesday, May 20, 2014