News : Convergys Releases Enterprise Voice of the Customer Software
Cincinnati, OH, USA, March 19, 2018 -- Convergys Corporation (NYSE: CVG), a global provider in customer management, announced the release of ConvergysCX, a cloud-based Voice of the Customer platform that helps companies change the way customer feedback is used at scale.
"You have to do more than simply putting your finger on the pulse to learn why CX issues are happening. ConvergysCX helps you identify problem areas and act upon issues you can resolve quickly at the frontline, and across the business," says Mike Cholak, VP and General Manager, Convergys Analytics. "It also uncovers more complex issues that may need in-depth attention. By putting the right information and tools in the hands of their employees, companies can fix CX issues to improve customer satisfaction and see an ROI impact more rapidly."
"ConvergysCX is the foundation of Convergys VOC solutions, which combine people and technology to deliver ROI," said Cholak. "Our clients have seen impressive results from our VOC solution, improving every aspect of the customer experience."
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Posted by Veronica Silva Cusi, news correspondent
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Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.
Published: Wednesday, March 21, 2018
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