News : Convergys Releases Enterprise Voice of the Customer Software
Cincinnati, OH, USA, March 19, 2018 -- Convergys Corporation (NYSE: CVG), a global provider in customer management, announced the release of ConvergysCX, a cloud-based Voice of the Customer platform that helps companies change the way customer feedback is used at scale.
"You have to do more than simply putting your finger on the pulse to learn why CX issues are happening. ConvergysCX helps you identify problem areas and act upon issues you can resolve quickly at the frontline, and across the business," says Mike Cholak, VP and General Manager, Convergys Analytics. "It also uncovers more complex issues that may need in-depth attention. By putting the right information and tools in the hands of their employees, companies can fix CX issues to improve customer satisfaction and see an ROI impact more rapidly."
"ConvergysCX is the foundation of Convergys VOC solutions, which combine people and technology to deliver ROI," said Cholak. "Our clients have seen impressive results from our VOC solution, improving every aspect of the customer experience."
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Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients.
Published: Wednesday, March 21, 2018
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