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News : Convergys Renews NF Certification
Paris, France February 4, 2016 -- Convergys Corporation (NYSE: CVG), Convergys, a global provider in customer management, is proud to announce that it has successfully renewed its ‘NF Service – Customer Relationship Center’ certification.
Based on the European standard EN 15838, this call center industry certification was issued following an audit carried out by the French national standards organization AFNOR, and recognizes the quality of the services delivered by the Convergys centers in France and Tunisia.
"This not only demonstrates the high quality services provided by our contact centers, but also our commitment to deliver the very best care for our clients and their customers, each and every day", said Remy Beal, VP Operations Southern Europe. "As well as providing a measure of confidence for our clients, the very act of assessing our operations versus recognized industry standards helps to maintain and drive a culture of continuous improvement, together with the sharing of good practices".
Laura Collins, Editorial Management
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Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 130,000-strong in 33 countries around the world.
Published: Monday, February 8, 2016