News : Convergys Renews NF Certification
Paris, France February 4, 2016 -- Convergys Corporation (NYSE: CVG), Convergys, a global provider in customer management, is proud to announce that it has successfully renewed its ‘NF Service – Customer Relationship Center’ certification.
Based on the European standard EN 15838, this call center industry certification was issued following an audit carried out by the French national standards organization AFNOR, and recognizes the quality of the services delivered by the Convergys centers in France and Tunisia.
"This not only demonstrates the high quality services provided by our contact centers, but also our commitment to deliver the very best care for our clients and their customers, each and every day", said Remy Beal, VP Operations Southern Europe. "As well as providing a measure of confidence for our clients, the very act of assessing our operations versus recognized industry standards helps to maintain and drive a culture of continuous improvement, together with the sharing of good practices".
Laura Collins, Editorial Management
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Headquartered in Atlanta, Convergent is a business process outsourcing, revenue cycle and receivables management companies, with fourteen North American operating centers across all four time zones. The company has more than sixty years of history serving a diverse industry customer base, including contact center solutions, receivables management outsourcing, commercial receivables management and healthcare revenue cycle management. Convergent empowers its clients with an innovative combination of an adaptable workflow engine, technology-enabled operations, next-generation analytics and professional services to deliver superior financial performance and high levels of client and consumer satisfaction.
Published: Monday, February 8, 2016