News : Convergys to Add 200 to 400 New Jobs
Watertown, MA Jan 13, 2015 -- Convergys says it's adding 200 to 400 new jobs at its call center in Watertown over the next couple of months.
The center, formally known as Stream, is looking for customer service representatives.
According to Jessica Tupper, who oversees recruiting at five Convergys locations, including Watertown, said an existing client is expanding its operations at the center.
She declined to name the client, but said it's a satellite-related business.
Tupper said new workers will handle inbound calls and will be involved in "upselling" to get customers to purchase other products or services.
The new hires would help Convergys to rebound to about 700 jobs in Watertown after losing some business last year.
"And there's the potential for ongoing after that point, as well," said Tupper.
The company says it lined up about 40 interested applicants.
The call center has an 800-person capacity.
Posted by Veronica Silva Cusi, news correspondent
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Headquartered in Atlanta, Convergent is a business process outsourcing, revenue cycle and receivables management companies, with fourteen North American operating centers across all four time zones. The company has more than sixty years of history serving a diverse industry customer base, including contact center solutions, receivables management outsourcing, commercial receivables management and healthcare revenue cycle management. Convergent empowers its clients with an innovative combination of an adaptable workflow engine, technology-enabled operations, next-generation analytics and professional services to deliver superior financial performance and high levels of client and consumer satisfaction.
Published: Wednesday, January 14, 2015