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News : Convergys to Close Nova Scotia Call Center
June 3, 2014 -- Convergys Corporation, which operates a call center in Watertown, is closing a similar facility in Canada.
The call center in Nova Scotia, which employs about 300 people, is closing its doors this fall.
Convergys, which handled incoming calls for a health-care client in New Glasgow, says it will close the centre on September 28.
Company spokeswoman Brooke Beiting says employees will be offered a chance to apply for other internal positions, including some that would allow them to work from home.
Beiting says the decision to shut down the centre was made because the company wants to handle the calls at other locations, but she declined to elaborate.
Convergys Corporation purchased the former Stream call center in Watertown earlier this year.
In May, it announced it will lay off 173 workers this summer because a client decided to cancel its contract.
Posted by Veronica Silva Cusi, news correspondent
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Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 130,000-strong in 33 countries around the world.
Published: Wednesday, June 4, 2014