News : Convergys to Close Nova Scotia Call Center
June 3, 2014 -- Convergys Corporation, which operates a call center in Watertown, is closing a similar facility in Canada.
The call center in Nova Scotia, which employs about 300 people, is closing its doors this fall.
Convergys, which handled incoming calls for a health-care client in New Glasgow, says it will close the centre on September 28.
Company spokeswoman Brooke Beiting says employees will be offered a chance to apply for other internal positions, including some that would allow them to work from home.
Beiting says the decision to shut down the centre was made because the company wants to handle the calls at other locations, but she declined to elaborate.
Convergys Corporation purchased the former Stream call center in Watertown earlier this year.
In May, it announced it will lay off 173 workers this summer because a client decided to cancel its contract.
Posted by Veronica Silva Cusi, news correspondent
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Headquartered in Atlanta, Convergent is a business process outsourcing, revenue cycle and receivables management companies, with fourteen North American operating centers across all four time zones. The company has more than sixty years of history serving a diverse industry customer base, including contact center solutions, receivables management outsourcing, commercial receivables management and healthcare revenue cycle management. Convergent empowers its clients with an innovative combination of an adaptable workflow engine, technology-enabled operations, next-generation analytics and professional services to deliver superior financial performance and high levels of client and consumer satisfaction.
Published: Wednesday, June 4, 2014