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News : Convergys to Hire More Than 500 in Greater Cincinnati
Sept 10, 2014 -- Convergys Corp. plans to hire new employees to fill more than 500 positions at its Erlanger contact center by the end of the year, the company announced.
Erlanger contact center site director Quincy Sterling said Convergys is looking for full-time and part-time workers to handle inbound customer calls and customer service. Candidates should have customer service skills, computer literacy and some sales experience.
"Working at Convergys as a customer service representative may serve as a great stepping stone to a career in operations, recruitment, or training," Sterling said in a statement. "In fact, more than 70 percent of Convergys’ customer service managers began their careers as agents, and we are known for the internal promotion of our employees."
Interested candidates can start their application on the Convergys website at any time. Their employment will also be contingent on a background check and drug screening.
Convergys employees will receive comprehensive training, competitive wages, performance incentives and benefits including medical and dental insurance, tuition reimbursement, 401(k), and paid and unpaid time off.
Posted by Veronica Silva Cusi, news correspondent
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Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 130,000-strong in 33 countries around the world.
Published: Friday, September 12, 2014