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News : Convergys to Open its First Customer Service Center in Mauritius
Port Louis, Mauritius, Oct 12, 2016 -- Convergys Corporation (NYSE: CVG), a global provider in customer management, announced plans to open its first customer service center in Mauritius, early in 2017.
By opening up a new site in Mauritius, a French and English-speaking nation, this further strengthens Convergys’ SMART shoring proposition for French clients, as well as Canadian companies and multi-nationals who need a French language or bilingual customer service solution delivered from a single low cost location.
Following the recent acquisition of buw in Germany, this investment further demonstrates the company’s ambition to grow in Europe and in particular, in France.
Convergys is the first major BPO provider to enter Mauritius, and this new site is expected to create 600 jobs.
Rémy Béal, Group VP Operations EMEA says "With the creation of a ‘long-shore’ destination, this new centre will complement our longstanding presence in Africa, alongside Tunisia and Egypt, where the company has long established reputations for delivering excellent customer service."
"We are excited to enter Mauritius and will share additional details in the coming weeks and months, including location and hiring information." Béal added.
Ken Poonoosamy, Director General of Board of Investment of Mauritius adds "We are happy that Convergys has chosen to locate its centre in Mauritius. As the apex investment promotion agency, we are pleased that BOI has played an instrumental role in convincing and facilitating its entry in the country. We have no doubt that the presence of Convergys shall further enhance the Mauritian ICT landscape and shall also open up an array of opportunities for Mauritius. The choice of Convergys for Mauritius is definitely a sign of confidence that Mauritius is really the place to be for companies wishing to tap into emerging markets"
Posted by Veronica Silva Cusi, news correspondent
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Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 130,000-strong in 33 countries around the world.
Published: Thursday, October 13, 2016