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News : Conversica Brings Conversational AI Assistants to Auto Dealers using CDK Elead CRM

#contactcenterworld, @myconversica, @cdkglobal

Foster City, CA, USA, Oct. 19, 2021 -- Conversica, a provider in Conversational AI Assistants helping dealerships attract, acquire, grow, and retain customers at scale, announced a strategic partnership with CDK Global that will integrate Conversica’s Automotive Sales Artificial Intelligence (AI) Assistants into CDK Elead customer relationship management (CRM), offering automotive dealerships a competitive advantage through the ability to scale communications with customers and enhance the shopper experience.

"Dealerships are focused on engaging car buyers with a positive, personalized experience—from their first contact with sales to every other engagement in the buying cycle. Conversational AI is fundamental in augmenting dealership teams to deliver quality end-to-end experiences for every single customer. Together, the integration between Conversica AI Assistants and Elead will help dealerships meet the current high demand for vehicles, achieve revenue growth, efficiency, and team satisfaction while delivering delightful experiences for customers and employees alike," said Shawn Li, Senior Director of Partnerships for Conversica.

"Now more than ever, it’s critically important for dealers to meet their customers where they are by communicating with them when and how they want," said Scott Thompson, senior vice president, Layered Apps, Recreation and Heavy Equipment, CDK Global. "We are excited to partner with Conversica—known as one of the most innovative and experienced conversational AI providers—so that we can continue equipping our dealers with the best solutions and integrations available to help them create differentiated, convenient and simplified experiences."

#contactcenterworld, @myconversica, @cdkglobal

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Conversica, Inc.:
Company LogoConversica pioneered the category of Intelligent Virtual Assistants for customer engagement, helping organizations attract, grow and retain customers. Conversica was founded in 2007 and is headquartered in Foster City in Silicon Valley with additional US offices in Seattle, Bellingham, and Kansas City; as well as offices in Chili and the UK. Conversica is a portfolio company of Providence Equity, Kennet Partners and Toba Capital.
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About CDK Global:
Company LogoCDK Global provides integrated computing solutions to nearly 26500 auto, truck, motorcycle, marine, and recreational vehicle dealers.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Thursday, October 21, 2021

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2024 Buyers Guide Knowledge Management

 
1.) 
168Solution

Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

6.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
 

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