#contactcenterworld, @myconversica, @salesforce
San Mateo, CA, USA, Oct 3, 2023 - Conversica, Inc. announced that it has been named a recipient of the Salesforce Partner Innovation Award in Manufacturing, Auto & Energy ISV showcasing its solution to nurture and warm up leads created for Leica Geosystems, part of Hexagon.
Leica Geosystems adopted a Conversica Revenue Digital Assistant™ (RDA) for Marketing to cultivate early interest with new leads and follow up with older prospects, as well as untapped prospects that had gone dormant. The company integrated it with Salesforce CRM to better leverage the rich insights for the personalization of revenue-influencing conversations.
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"Our leading role in Generative AI positions us to provide groundbreaking innovations tailored to the unique requirements of our clients," said Conversica CEO Jim Kaskade. "The transformative solution we developed for Leica Geosystems seamlessly integrated with the Salesforce ecosystem to revolutionize their operations."
"Plugging our Conversica Revenue Digital Assistant into Salesforce opened a whole new world of possibilities for automated conversation triggers, segmentation and message tailoring," said Kerry Trivers, VP of Marketing, Hexagon. "Just as important is that the RDA can feed the insights from the conversation back into our CRM for our Sales reps to leverage. It changes the game in terms of scalability."
"The Salesforce 2023 Partner Innovation awards recognize partners such as Conversica that are helping their customers drive productivity and growth with AI, data, and CRM," said Steve Corfield, Executive Vice President, Global Alliances and Channels and Emerging Technologies, Salesforce. "Salesforce partners are integral to driving digital transformation and AI adoption across the Salesforce ecosystem, paving the way for better customer experiences."
The eleventh annual Partner Innovation Awards recognize the significant contribution Salesforce partners have made across clouds, industries, and the broader partner program – including consulting firms, digital agencies, resellers and ISV partners.
Posted by Veronica Silva Cusi, news correspondent
About Conversica, Inc.:
Conversica pioneered the category of Intelligent Virtual Assistants for customer engagement, helping organizations attract, grow and retain customers. Conversica was founded in 2007 and is headquartered in Foster City in Silicon Valley with additional US offices in Seattle, Bellingham, and Kansas City; as well as offices in Chili and the UK. Conversica is a portfolio company of Providence Equity, Kennet Partners and Toba Capital.
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Thursday, October 5, 2023
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