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News : Conversica Recognized in Salesforce 2023 Partner Innovation Awards

#contactcenterworld, @myconversica, @salesforce

San Mateo, CA, USA, Oct 3, 2023 - Conversica, Inc. announced that it has been named a recipient of the Salesforce Partner Innovation Award in Manufacturing, Auto & Energy ISV showcasing its solution to nurture and warm up leads created for Leica Geosystems, part of Hexagon.

Leica Geosystems adopted a Conversica Revenue Digital Assistant™ (RDA) for Marketing to cultivate early interest with new leads and follow up with older prospects, as well as untapped prospects that had gone dormant. The company integrated it with Salesforce CRM to better leverage the rich insights for the personalization of revenue-influencing conversations.

Comments on the News

"Our leading role in Generative AI positions us to provide groundbreaking innovations tailored to the unique requirements of our clients," said Conversica CEO Jim Kaskade. "The transformative solution we developed for Leica Geosystems seamlessly integrated with the Salesforce ecosystem to revolutionize their operations."

"Plugging our Conversica Revenue Digital Assistant into Salesforce opened a whole new world of possibilities for automated conversation triggers, segmentation and message tailoring," said Kerry Trivers, VP of Marketing, Hexagon. "Just as important is that the RDA can feed the insights from the conversation back into our CRM for our Sales reps to leverage. It changes the game in terms of scalability."

"The Salesforce 2023 Partner Innovation awards recognize partners such as Conversica that are helping their customers drive productivity and growth with AI, data, and CRM," said Steve Corfield, Executive Vice President, Global Alliances and Channels and Emerging Technologies, Salesforce. "Salesforce partners are integral to driving digital transformation and AI adoption across the Salesforce ecosystem, paving the way for better customer experiences."

The eleventh annual Partner Innovation Awards recognize the significant contribution Salesforce partners have made across clouds, industries, and the broader partner program – including consulting firms, digital agencies, resellers and ISV partners.

#contactcenterworld, @myconversica, @salesforce

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Conversica, Inc.:
Company LogoConversica pioneered the category of Intelligent Virtual Assistants for customer engagement, helping organizations attract, grow and retain customers. Conversica was founded in 2007 and is headquartered in Foster City in Silicon Valley with additional US offices in Seattle, Bellingham, and Kansas City; as well as offices in Chili and the UK. Conversica is a portfolio company of Providence Equity, Kennet Partners and Toba Capital.
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About Salesforce:
Company LogoSalesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
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Today's Tip of the Day - Knowledge Based Solution

Read today's tip or listen to it on podcast.

Published: Thursday, October 5, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Consultancies

 
1.) 
Mpathy Plus

Mpathy Plus transform service, improve performance and provide operational support. We work in all areas of customer service and contact centres from initial strategy, feasibility studies, business cases, project management through to operational reviews, resource planning etc. We are independent and have vast experience of implementing, managing and changing contact centres and the customer experience.

2.) 
PCA Advisors Ltd

Contact Center Sales - growth and marketing strategies
I work with contact centers to position their companies to take advantage of opportunities that exist for them. We also work with their existing sales team to improve their communication and hunting skills. 'Growth' is our greatest ability.

3.) 
Vads

PT VADS Indonesia provides consultancies with trainers, modules, a development programs for individuals and/or teams. Types of consultancies provided by PT VADS: Knowledge Process, Transformation Consultancy, Customer Services, Contact Center, Leadership, Interpersonal Development, Motivation, Training for Trainers and Digital Marketing.

4.) 
SCC Services Group

Contact Center Operations Performance Management
In today’s competitive business environment, contact center and marketing professionals are constantly challenged to manage a growing business, achieve superior performance levels and at times are asked to support services and products that are becoming more complex.

Faced with this reality, the consulting disciplines that SCC Services Group focuses on are operations management and service delivery excellence in the customer service, contact center and brand marketing arenas.

Our consulting practice puts emphasis on:

- Contact Center Operational Assessments
- Human Capital Management
- Organizational Structure
- Brand Marketing
- Strategic Planning
- Sales and Customer Care Tra...
(read more)

5.) 
The Taylor Reach Group

Established in 2003, The Taylor Reach Group is an award winning, call, contact centre and customer experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Washington, Ottawa, London, Bangalore, Hong Kong and Beijing. We are vendor agnostic and do not partner with technology or outsource agencies. The only one who pays us are our clients. Each of our consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project.
Taylor Reach has worked with contact cen...
(read more)
 

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