News : Conversocial Establishes Global Customer Advisory Board
New Yor, USA and London, UK, Jan 20, 2015 -- Conversocial, a provider of cloud-based social customer service solutions, announces its formation of the company’s first Customer Advisory Board (CAB). The forum includes executives from companies such as Dollar Shave Club, Marks & Spencer, Allied Irish Banks and Prét A Manger.
"Social media, integrated into the contact center, is becoming the most important channel for driving large-scale, authentic one-to-one service for the mobile and social customer"
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The board’s first quarterly meeting will kick off in London and New York in February 2015, and will involve in-depth discussions to guide company executives on a number of topics including: customer needs, corporate vision, key challenges and product roadmap. The customer-driven agenda topics afford council members an opportunity to give strategic, direct input into Conversocial’s corporate strategy in order to help build products that meet their requirements.
Additionally, the forum will help drive objective dialogue with the Conversocial team to discuss best practices, customer feedback and implementation successes. The board also enables members an opportunity to build strategic relationships amongst industry peers and experts.
Posted by Veronica Silva Cusi, news correspondent
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Conversocial is a social customer service platform, helping companies like Barclaycard, Coach, GoDaddy, Hertz,JackThreads, Tesco and others meet the rapidly changing demands of their consumers in order to deliver the best possible customer experience through social media channels - increasing customer satisfaction, protecting against customer attrition, and delivering greater customer insight.
Published: Thursday, January 22, 2015
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