News : Conversocial Releases New Social Customer Service Features
New York, NY, USA, Sept 9, 2015 -- Conversocial has released new features in its enterprise social customer service platform to help companies can resolve complex customer issues over social media, and scale 'in the moment' engagement.
Available immediately, the new features blend contact centre principles and processes with the dynamics of engaging on social media.
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"The latest release reflects the maturation of social customers’ expectations, and the change in how companies are evolving to meet those expectations," said Conversocial CEO Joshua March.
John R. Glenn, Vice President, Care Strategy, Operations and Transformation at Sprint, said: "Simply put, our mission is to meet our customers where they are and to assist them as they are experiencing the brand. At the end of the day we believe delivering impactful experiences will foster brand advocates, and Conversocial is a partner who believes in that as well."
Posted by Veronica Silva Cusi, news correspondent
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Conversocial is a social customer service platform, helping companies like Barclaycard, Coach, GoDaddy, Hertz,JackThreads, Tesco and others meet the rapidly changing demands of their consumers in order to deliver the best possible customer experience through social media channels - increasing customer satisfaction, protecting against customer attrition, and delivering greater customer insight.
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