News : Conversocial Releases New Social Customer Service Features
New York, NY, USA, Sept 9, 2015 -- Conversocial has released new features in its enterprise social customer service platform to help companies can resolve complex customer issues over social media, and scale 'in the moment' engagement.
Available immediately, the new features blend contact centre principles and processes with the dynamics of engaging on social media.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"The latest release reflects the maturation of social customers’ expectations, and the change in how companies are evolving to meet those expectations," said Conversocial CEO Joshua March.
John R. Glenn, Vice President, Care Strategy, Operations and Transformation at Sprint, said: "Simply put, our mission is to meet our customers where they are and to assist them as they are experiencing the brand. At the end of the day we believe delivering impactful experiences will foster brand advocates, and Conversocial is a partner who believes in that as well."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Competing Departments = Better Service?!
More Editorial From Conversocial
Conversocial is a social customer service platform, helping companies like Barclaycard, Coach, GoDaddy, Hertz,JackThreads, Tesco and others meet the rapidly changing demands of their consumers in order to deliver the best possible customer experience through social media channels - increasing customer satisfaction, protecting against customer attrition, and delivering greater customer insight.
Published: Wednesday, September 16, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back office...
|Arise Virtual Solutions|
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-ho...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...