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News : Convoso Announces Launch of ClearCallerID Pro to Drive More Revenue for Sales-Focused Contact Centers

#contactcenterworld

Los Angeles, CA, USA, Apr 8, 2024 - Today, Convoso, a provider of AI-powered contact center software for sales teams, unveiled the official release of ClearCallerID Pro™ at the LeadsCon Las Vegas Conference. This caller ID reputation management solution equips businesses making outbound calls with a suite of tools to streamline caller ID management, improve reputation, increase call deliverability, and drive more revenue. 

Convoso’s ClearCallerID Pro™ is built to help companies legitimately reach the intended recipients of their outbound campaigns without getting blocked or flagged by carriers. As a result, they achieve improved contact rates and increased agent opportunities to close sales. 

"Consumers today are increasingly frustrated with unwanted calls," said Nima Hakimi, Convoso CEO and Co-Founder. "Regulators are cracking down on rampant illegal robocalls by giving telco carriers broader authority. Unfortunately, in their efforts to thwart bad actors by blocking calls or labeling them with spam or scam warnings, carriers often mistakenly flag legitimate businesses that have obtained proper consent from consumers. Convoso has a long track record as a trusted partner for sales-focused organizations, partly due to our commitment to prioritize compliance."

"With ClearCallerID Pro, we’re seeing our contact rates increase from 12 percent to consistently hitting 15 and 16 percent for our freshest leads, " said Brian Spurgeon, Director of Call Centers for Long Home Products. "The other bonus is we're no longer paying a third party to manage our DIDs, which previously cost us $ 3,000 per month. The reporting is insightful and makes reviewing the performance of your DIDs easier - it highlights areas that we had to search pretty deep for in the past. This has added up to improved time efficiency for management. The new ClearCallerID Pro we've beta tested really takes care of our needs around managing our caller ID reputation."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com


About Convoso:
Company LogoConvoso’s cloud contact center platform is designed to improve customer interactions and experiences at every stage of your business operations. From designing to executing campaigns and customer service strategies, our platform ensures the user experience and interactions are productive and enjoyable for both your customers and employees alike.
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Published: Tuesday, April 9, 2024

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2024 Buyers Guide Training

 
1.) 
Vads

VADS Training Center
PT VADS Indonesia as a Learning Center provides trainers, modules, development programs for individuals and teams. VADS Indonesia owns a vast curriculum for training provided by local trainers with flexible training locations that can be arranged at the client's place or PT VADS Learning Center. VADS Provide knowledge process, transformation consultancy, customer service training, leadership training, interpersonal development, and training for trainers.

Benefit :
- Customizable training by experienced trainers
- Increase motivation and engagement
- Improves customer service skills and knowledge
 

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