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News : Convoso Launches ClearCallerID™

#contactcenterworld

Los Angeles, CA, USA, May, 2021 -- Convoso, developer of outbound contact center software solutions, has launched ClearCallerID™, a tool that boosts the effectiveness and power of their Caller ID Reputation Management by tracking blocked and flagged phone numbers. The new capability monitors the health of the caller IDs used by outbound call centers to dial prospects and customers by identifying when their caller IDs are blocked or labeled as a spam risk by the major telecommunications carriers. Convoso ClearCallerID™ also applies advanced predictive analytics to forecast the impact that blocked and flagged calls have on a company’s existing KPIs.

"Legitimate business phone numbers are getting caught in the web of call flagging and blocking that’s intended to target scammers and nefarious actors," said Chief Product Officer and Co-Founder, Bobby Hakimi. "This new feature, Convoso ClearCallerID, addresses the issue for our customers by delivering a significant enhancement to our existing caller ID reputation management capabilities."

The Rise in Flagged and Blocked Calls in the US

Since 2019, outbound contact centers have seen a major spike in their phone numbers being flagged or blocked. The wave of illegal robocalling activity in the United States has forced both regulators and carriers to take action to prevent illegal spoofing and robo dialing. Due to safe harbor laws that allow telecommunications providers to broadly flag and block phone numbers, even if they are associated with legitimate businesses, many outbound contact centers find that their numbers are regularly flagged and blocked.

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Telecom Algorithms, Designed to Catch Criminals, Create a Major Obstacle for Legitimate Outbound Calls

In the attempt to reduce and block scam and unwanted calls, telcos have implemented algorithms to protect consumers. However, what’s happened is that many important and legal calls are getting flagged as potential spam risk.

"Legit companies all around the states are impacted by this caller ID flagging mechanism," said Chief Product Officer and Co-Founder, Bobby Hakimi. "Even consumers are affected.

"There was an outstanding balance on my car lease, and the bank repeatedly tried to reach me with no luck. The caller ID showed my bank’s call as potential spam, and trusting this system, I obviously did not pick up. The result? A late payment was filed against my credit. For someone who prides themselves on their perfect credit score, this was a huge shock.

"Now imagine this on a global scale: businesses trying to reach out to their large customer base with no luck because the volume of calls they place is not acceptable to these telcos' algorithms and in return get flagged.

"With Convoso’s solution, ClearCallerID™, our customers can be one step ahead and monitor their numbers so they can quickly adjust calling and number usage to mitigate the impact of the flagging."

#contactcenterworld


About Convoso:
Company LogoConvoso’s cloud contact center platform is designed to improve customer interactions and experiences at every stage of your business operations. From designing to executing campaigns and customer service strategies, our platform ensures the user experience and interactions are productive and enjoyable for both your customers and employees alike.
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Today's Tip of the Day - 5 Ways To Start Motivating Agents Today!

Read today's tip or listen to it on podcast.

Published: Tuesday, June 1, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

6.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

8.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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