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News : Convoso Recognized as Specialist by Aragon Research

#contactcenterworld, @aragonresearch1

Los Angeles, CA, USA, Feb, 2024 - Convoso, a provider of outbound contact center software, announces positioning by Aragon Research, Inc. as a Specialist in the second Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center (ICC).

Among the strengths of Convoso’s offerings, the Aragon Research Globe™ identified the company’s Conversational AI that automates inbound and outbound engagements and integrates with the CCaaS dialing platform. Voso.ai enables businesses to boost efficiency and productivity by delivering more engagement options and automating repetitive, time-consuming tasks.

"It’s very rewarding to be included in this report. Convoso has innovated to drive customer growth and profitability since launching 18 years ago," said Convoso Chief Product Officer Bobby Hakimi. "We committed to advancing the technology of our conversational AI, and we continue to both improve its functionality and expand its capabilities across more use cases."

"For businesses driving revenue growth via their contact center operations, the integration of AI is essential for adapting to an evolving landscape in sales and lead generation," said Convoso CEO Nima Hakimi. "We appreciate the Aragon Research analysts for acknowledging our innovations that better serve customer revenue goals from our robust suite of solutions to our advanced conversational AI, Voso.ai. "

The comprehensive report explores 20 major provider solutions that include conversational AI native to their ICC offerings or providers with solutions focused exclusively for the ICC–addressing overarching trends identified by Aragon Research.

#contactcenterworld, @aragonresearch1

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com


About Convoso:
Company LogoConvoso’s cloud contact center platform is designed to improve customer interactions and experiences at every stage of your business operations. From designing to executing campaigns and customer service strategies, our platform ensures the user experience and interactions are productive and enjoyable for both your customers and employees alike.
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About Aragon Research:
Company LogoAragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts.
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Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Monday, February 19, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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