News : COPC Inc. Addresses Growing Consumer Demand in China
Winter Park, Fla. & Beijing,Oct 28, 2014 -- COPC Inc., a global consulting, training and certification company that helps organizations improve the performance of their contact centers, announces expanded services to Western and Chinese companies to better meet the growing demands of the customer contact industry in China. These include contact center consulting services and management training, a new Chinese version of the COPC Inc. website, and a Chinese User Group, an organization of industry experts that meets to discuss local and international contact center issues. COPC Inc. also announces the opening of a new office in Beijing. This is in addition to its other Asia Pacific offices in Singapore, Manila, and Sydney.
"China has quickly become a significant market for COPC Inc. Our Asia Pacific team has worked for many years with companies that are building, expanding or managing contact centers. We are now helping these clients develop their multi-channel centers to enable customer interaction through all forms of communication. We are proud to offer our expanded Chinese services provided by our experienced local team," said Kathleen Jezierski, chief operating officer, COPC Inc.
Posted by Veronica Silva Cusi, news correspondent
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Customer Operations Performance Center Inc. (COPC) was founded in 1995 to focus on improving call center operations, monitoring practices in call centers, and training contact centers and vendors for certification. Its founders had experience in Strategy Consulting and Call Center operations.
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