News : COPC Inc. Announces New Customer Experience (CX) Standard
Winter Park, Fla. February 4, 2016 -- COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience, announces the availability of Release 6.0 of the COPC Customer Service Provider (CSP) Standard, a performance management system to measure and improve operations that support the customer experience.
COPC Inc. also announces that the COPC CSP Standard will be renamed the COPC Customer Experience (CX) Standard. This specific version of the COPC CX Standard is for customer service providers (CSPs) and is available in English only. The Standard also will be published in Spanish, Portuguese and French later this year.es and extend brand loyalty," said Melisa Miller, president of Alliance Data's card services business.
The COPC Standards Committee meets twice a year to review the industry, the marketplace, and input from users of the Standard. They review and revise the COPC CX Standard, ensuring the guidelines continue to meet changing consumer behaviors and expectations.
Following the publication of Release 6.0 of the COPC CX Standard for CSPs, these other COPC Standards also will be updated, renamed and made available later this year. They are:
• COPC CX Standard 6.0, for OSPs (formerly the COPC OSP Standard)
• COPC CX Standard 6.0, for VMOs (formerly the COPC VMO Standard)
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"We have worked hard to make this new release of the COPC CX Standard something that every organization can use to improve any aspect of the experience delivered to their customers. Since every company is different in the number and types of touchpoints available to their customers, we have made the COPC CX Standard flexible enough to work in any environment," said Richard North, CEO, EMEA, COPC Inc.
Laura Collins, Editorial Management
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Customer Operations Performance Center Inc. (COPC) was founded in 1995 to focus on improving call center operations, monitoring practices in call centers, and training contact centers and vendors for certification. Its founders had experience in Strategy Consulting and Call Center operations.
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