News : COPC Inc. Appoints Kyle Kennedy
Winter Park, Fla. Jan 25, 2018 -- COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience, has appointed Kyle Kennedy as executive vice president, North America. Kennedy will lead client engagements including customer experience, operational performance improvement and vendor management projects. He also will be responsible for the global certification practice, providing vision for the continued evolution and adoption of the COPC Standards, the global benchmark for high-performing customer operations.
"We are thrilled to have Kyle join the COPC team in this leadership role. Formerly a COPC client, Kyle brings a high level of expertise in customer experience management and has a successful track record of guiding large operations. Further, Kyle has been a long-term member of the COPC Standards Committee. This direct experience and knowledge of the Standards will help him further drive our global certification program. He is a great fit for our team and for our clients," said Kathleen Jezierski, president and chief operating officer, COPC Inc.
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Prior to joining COPC Inc., Kennedy was chief operating officer of Ruffalo Noel Levitz, a provider of technology-enabled services, software, and consulting for higher education enrollment management and fundraising. Previously, he worked for 22 years at Harte-Hanks, a global direct marketer where he focused on contact center and fulfillment services. While there Kennedy served in many roles including group managing director where he formulated and executed global service delivery, account management, and expansion. Kennedy holds a BBA from The University of Texas at Austin and an MBA from Baylor University. In addition to serving on the COPC Standards Committee, he also is a Certified COPC Implementation Leader.
"After many years serving on the COPC Standards Committee and leveraging COPC to improve my operations, I am excited to be part of such a globally respected organization. I look forward to being involved with the strategic direction of the COPC Standards and expanding our global certification practice. Sharing COPC’s commitment to the customer experience, I am thrilled to have the opportunity to work with clients in their performance improvement efforts," said Kennedy.
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More Editorial From COPC
Customer Operations Performance Center Inc. (COPC) was founded in 1995 to focus on improving call center operations, monitoring practices in call centers, and training contact centers and vendors for certification. Today, COPC is a provider in CX operations providing consulting and performance improvement services globally.
Published: Friday, January 26, 2018