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News : COPC Inc. Certifies First Coast Service Options
Winter Park, Fla.,March 10, 2014 -- COPC Inc. announces that First Coast Service Options, Inc. (First Coast) has successfully been certified to the COPC Healthcare Service Provider (HSP) Standard, Release 5.1, which is the contact center certification program specifically for the healthcare industry.
To be certified to the COPC HSP Standard, companies are required to not only implement high performance operational processes, but also achieve a specific level of performance or sustained improvement. Certification to the COPC HSP Standard means that healthcare organizations can ensure their clients and end-users consistently receive high levels of service and quality, combined with high levels of operational efficiency and reduced costs.
"The certification of First Coast to the COPC HSP Standard clearly demonstrates the company’s dedication to modify internal practices in order to drive more consistent levels of service and quality to the providers that call or write to the organization," Scott Flewelling, COPC Inc. vice president, said.
"Earning this COPC certification highlights our company’s commitment to excellence, integrity and continuous improvement. I’m extremely proud of our employees and the manner in which we do our jobs. The support and training we received from COPC Inc. made this process achievable and will benefit our staff and our customers," Sandy Coston, First Coast CEO and president, said.
Posted by Veronica Silva Cusi, news correspondent
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Customer Operations Performance Center Inc. (COPC) was founded in 1995 to focus on improving call center operations, monitoring practices in call centers, and training contact centers and vendors for certification. Its founders had experience in Strategy Consulting and Call Center operations.
Published: Friday, March 14, 2014