Winter Park, Fla. May 11, 2018 -- COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience, is pleased to announce that Kyle Kennedy has been named president and chief operating officer. Kennedy previously was executive vice president and head of the global certification practice at COPC Inc. He replaces Kathleen Jezierski, who left the company as of April 30th.
Jezierski spent 16 years at COPC Inc., including more than seven years as president and COO. During her tenure, COPC Inc. opened new offices internationally, expanded its consulting service offering from call centers to customer experience management, and launched a quality monitoring software solution - RevealCX.
"Kathleen has been a driving force of our global expansion, and she has been an invaluable leader to our organization. She will be greatly missed on both a professional and personal level. We wish her well on her new endeavors," said Cliff Moore, co-founder and chairman, COPC Inc. "I am excited about working with Kyle to take COPC to the next stage in our evolution. He brings a wealth of experience in both customer experience management and developing large organizations, which will lead the company to further success."
Kennedy joined COPC Inc. in January. Previously he was chief operating officer of Ruffalo Noel Levitz, a provider of technology-enabled services, software, and consulting for higher education. Prior to that, Kennedy worked for 22 years at Harte-Hanks, a global direct marketer where he focused on contact center and fulfillment services. While there, he served in many roles including group managing director where he executed global service delivery, account management, and expansion. Additionally, Kennedy has been a long-term member of the COPC Standards Committee and is a Certified COPC Implementation Leader. He holds a BBA from The University of Texas at Austin and an MBA from Baylor University.
"It is an honor and a privilege to lead COPC’s strategic and operational growth. COPC has a talented global team who have developed a strong foundation of customer experience services. We will work from that foundation to continue to offer innovative customer experience solutions and thought leadership that our clients have come to expect from COPC," said Kennedy.
Customer Operations Performance Center Inc. (COPC) was founded in 1995 to focus on improving call center operations, monitoring practices in call centers, and training contact centers and vendors for certification. Today, COPC is a provider in CX operations providing consulting and performance improvement services globally.
Published: Monday, May 14, 2018