Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

News : COPC Inc. Names Kyle Kennedy President and Chief Operating Officer

#contactcenterworld, @copc

Winter Park, Fla. May 11, 2018 -- COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience, is pleased to announce that Kyle Kennedy has been named president and chief operating officer. Kennedy previously was executive vice president and head of the global certification practice at COPC Inc. He replaces Kathleen Jezierski, who left the company as of April 30th.

Jezierski spent 16 years at COPC Inc., including more than seven years as president and COO. During her tenure, COPC Inc. opened new offices internationally, expanded its consulting service offering from call centers to customer experience management, and launched a quality monitoring software solution - RevealCX.

"Kathleen has been a driving force of our global expansion, and she has been an invaluable leader to our organization. She will be greatly missed on both a professional and personal level. We wish her well on her new endeavors," said Cliff Moore, co-founder and chairman, COPC Inc. "I am excited about working with Kyle to take COPC to the next stage in our evolution. He brings a wealth of experience in both customer experience management and developing large organizations, which will lead the company to further success."

Kennedy joined COPC Inc. in January. Previously he was chief operating officer of Ruffalo Noel Levitz, a provider of technology-enabled services, software, and consulting for higher education. Prior to that, Kennedy worked for 22 years at Harte-Hanks, a global direct marketer where he focused on contact center and fulfillment services. While there, he served in many roles including group managing director where he executed global service delivery, account management, and expansion. Additionally, Kennedy has been a long-term member of the COPC Standards Committee and is a Certified COPC Implementation Leader. He holds a BBA from The University of Texas at Austin and an MBA from Baylor University.

"It is an honor and a privilege to lead COPC’s strategic and operational growth. COPC has a talented global team who have developed a strong foundation of customer experience services. We will work from that foundation to continue to offer innovative customer experience solutions and thought leadership that our clients have come to expect from COPC," said Kennedy.

#contactcenterworld, @copc


About COPC:
Company LogoCustomer Operations Performance Center Inc. (COPC) was founded in 1995 to focus on improving call center operations, monitoring practices in call centers, and training contact centers and vendors for certification. Today, COPC is a provider in CX operations providing consulting and performance improvement services globally.
  Company Blog   Company RSS Feed   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Check Your Number

Read today's tip or listen to it on podcast.

Published: Monday, May 14, 2018

Printer Friendly Version Printer friendly version

ABOUT US IN 60 seconds!

Industry Champion Award Leaderboard

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =