Kuching, Malaysia, July 6, 2021 -- A joint police task force has busted another online gambling syndicate’s call centre, the third such case here this month.
Kuching police chief ACP Ahsmon Bajah said six suspects, two of whom were women, aged between 19 and 29 were arrested during a raid on a condominium unit at Jalan Song at 9.30pm on Monday.
"The suspects were paid about RM1,500 to RM1,800 a month. The condominium unit raided was also accommodation for the six suspects with a monthly rental payment of RM1,900," he told a press conference today.
He said the police are currently tracking the head of the operation, pointing out one of the suspects arrested was the "second-in-command".
Ahsmon added the syndicate’s modus operandi was to promote online gambling through digital platforms such as WhatsApp, Telegram, WeChat, and Facebook.
"The centre was operating 24 hours a day with the suspects taking a 12-hour shift," he said.
Ahsmon said the call centre had been in operation for about six months.
He revealed it was generating RM16,000 in profits daily or about RM480,000 per month, bringing its total operations earnings to RM2.8 million.
"This kind of illegal operations have caused loss of revenue to the country’s economy as the centre was not licensed," he said.
During the operation, which ended around 3am, police also seized four desktop computers, 10 mobile phones, notebooks, a router, and other equipment for online gambling.
"An investigation paper has been opened under Section 4(1)(g) of the Common Gaming Houses Act 1953, which carries a fine of not less than RM5,000 but not exceeding RM50,000, and liable for a maximum jail sentence of three years," said Ahsmon.
He said the suspects could also be liable to a fine of between RM5,000 and RM50,000 for each gambling machine seized.
"We will continue this joint operation to clamp down on activities detrimental to the economy and the community. Gambling is one of the causes for family breakdown," added Ahsmon.
Among those present were Kuching deputy police chief Supt Merbin Lisa and Kuching Criminal Investigation Department chief DSP Mohd Hafizi Ishak.
Posted by Veronica Silva Cusi, news correspondent
Published: Wednesday, July 7, 2021
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.
This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
|4.)||Teckinfo Solutions Pvt. Ltd.|
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.
InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.