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News : Cops Looking for ‘Bholu’ in Call Centre Fraud

#contactcenterworld

Hyderabad, India, Dec, 2021 -- Now, the cyber crime police of Cyberabad Commissionerate are looking for Bholu from New Delhi, who supplied classified data of RBL Bank customers to the recently busted fake call centres.

Speaking to The Hindu, an official said that if they arrest Bholu, they can literally know who was the bank employee leaking the customer data. "After getting information from the insider, Bholu used to supply that data to Deepak Chaudhary, who shared it with his gang members to call the customers and dupe them," he said. Bholu reportedly lives in Dwaraka area in the national capital.

He said one RBL Bank employee used to take photographs of the customer detail sheets (papers) and send them to Bholu, who used to forward the images to Chaudhary after receiving huge amount.

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"It is a big fraud. That bank employee who is yet to be identified and arrested, played a crucial role in leaking the data. They looted thousands of credit cardholders for crores," the officer said.

The police also suspect that more data was leaked from a Direct Sale Agency, which was in tie-up with the banks for making calls to the customers to take their details and forward them to bank.

Meanwhile, Commissioner of Police M.Stephen Raveendra said Rajini Chaudhary and Komal Chaudhary, sisters of Deepak Chaudhary, were still at large. Teams were deployed to nab them.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thehindu.com


Today's Tip of the Day - Don't Share Everything

Read today's tip or listen to it on podcast.

Published: Monday, December 6, 2021

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2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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