OK

Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies
Always Active

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies
Active

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies
Active

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies
Active

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

United States
Login
Invalid Login
Email
Password

Reset / Forgot Password Link

Register FREE
Become a Basic Member for free. Click on the memberships tab
Memberships
FacebookLinkedInTwitterRSSYoutubeInstagramContactCenterWorld
Exec Menu:
Classic Menu:
Default Classic Sub Menu:
Become a Basic Member for free. Click Here
Menu
  • Advertise
    • Overview
    • Directory
    • Banners
    • Emails
    • Events
    • Awards
    • Certification
    • Added Value
    • FAQ
  • Articles & News
  • Awards
    • Overview
    • Categories
    • How to enter
    • Past winners
    • FAQ
    • My entries
      • Overview
      • Welcome
      • Add Location
      • My Award Entries
      • My Payments
      • Submission Status
      • My Admins
      • Help
    • Judge / Sponsor
    • Industry Champion
    • Employee Engagement
  • Benchmarking
    • Global Benchmarking Study
    • Contact Center Exchange Program
    • Best Practice Conferences
    • Best Practice Awards
  • Events
    • North & South America
      • Americas Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
    • Europe, Middle East & Africa
      • EMEA Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
    • Asia Pacific
      • Asia Pacific Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
    • Global
      • Global Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
  • Groups
    • Aerospace
    • Agent Zone
    • Association
    • Automotive
    • Awards
    • Banking / Finance / Credit
    • Benchmarking
    • Best Practices
    • Charity / Not For Profit
    • Computer Hardware / Software
    • CRM
    • Executive Track
    • Government
    • Healthcare / Pharmaceutical
    • HR
    • Insurance
    • Legal
    • Management
    • Manufacturing
    • Outbound
    • Outsourcing
    • Performance
    • Quality
    • Retail
    • Service Industry
    • Social Media
    • Tactics & Strategy
    • Technology
    • Telecom
    • Training
    • Travel / Transportation / Tourism
    • Utilities
    • Workforce Management
  • Jobs
  • Resources
    • International Contact Center Week
    • TopPlace2Work
    • Mobile App
    • Social Exchange Program
    • The Learning Academy
    • Find a Career
    • Glossary
    • Link to Us
    • Industry Social Overview
    • RSS Feeds
    • Company Blogs
    • Sponsorship Opportunities
    • Submit Editorial
    • Association Directory
    • Demo's and Tutorials
    • Feeds for Your Website
    • Event Photos
  • Suppliers
  • Tips
  • Tips
  • Articles
  • Events
    • Best Practice Conferences
    • Other Events
  • Awards
  • Benchmarking
    • Global Benchmarking Study
    • Contact Center Exchange Program
    • Best Practice Conferences
    • Best Practice Awards
  • Jobs
  • Suppliers
  • Resources
    • International Contact Center Week
    • TopPlace2Work
    • Mobile App
    • Social Exchange Program
    • The Learning Academy
    • Find a Career
    • Glossary
    • Link to Us
    • Industry Social Overview
    • RSS Feeds
    • Company Blogs
    • Sponsorship Opportunities
    • Submit Editorial
    • Association Directory
    • Demo's and Tutorials
    • Feeds for Your Website
    • Event Photos
  • Advertise
  • Groups
    • Aerospace
    • Agent Zone
    • Association
    • Automotive
    • Awards
    • Banking / Finance / Credit
    • Benchmarking
    • Best Practices
    • Charity / Not For Profit
    • Computer Hardware / Software
    • CRM
    • Executive Track
    • Government
    • Healthcare / Pharmaceutical
    • HR
    • Insurance
    • Legal
    • Management
    • Manufacturing
    • Outbound
    • Outsourcing
    • Performance
    • Quality
    • Retail
    • Service Industry
    • Social Media
    • Tactics & Strategy
    • Technology
    • Telecom
    • Training
    • Travel / Transportation / Tourism
    • Utilities
    • Workforce Management
WHAT CAN WE HELP YOU FIND?
categories
All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
Store

JOIN US AND HEAR BEST PRACTICES

At the 2019 NEXT GENERATION Contact Center & Customer Engagement events - Click here to book now

News : Cops Plot '191' Number for All Emergencies

#contactcenterworld

Bangkok, Thailand, Dec 5, 2018 -- Royal Thai Police and the telecom regulator plan to launch 191 as a single national emergency smart telephone number in early 2020 to consolidate all critical emergency calls into a single platform, embedded with location-based applications and connected to nationwide CCTV.

With a budget from the National Broadcasting and Telecommunications Commission (NBTC), the proposal will be submitted to the government and cabinet for approval this month.

Takorn Tantasith, secretary-general of the NBTC, said the commission is pushing the scheme after reviewing the concept details, which fall in line with the government's current push to upgrade key infrastructure technology.

"The latest details of the project target the efficient handling of all emergency calls and critical cases to prevent loss of life or property," he said.


Sponsor message - content continues below this message

2019 '14th annual' Global Contact Center World Awards NOW OPEN!

Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

Mr Takorn said the Royal Thai Police would be the major agency overseeing the project, including sourcing technology suppliers via an auction process, under the supervision of the government.

The NBTC will advise on the project with regard to the technical details.

The smart 191 call system is expected to be connected to other emergency call centres operated by other agencies, such as the 1669 number used by the Thai Health Promotion Foundation.

For medical emergencies, people can call the new 191 number and it will automatically connect to the 1669 operators and the system will highlight the caller's location, he said.

"The 191 number will not only be used for crime or security issues, but all emergencies that require assistance from state agencies," Mr Takorn said. At present, there are some 30 emergency numbers operated by several government agencies and private organisations.

"If the smart number system is implemented, it will help people in need and reduce the burden on call centre staff who frequently have to deal with requests for the numbers of other state agency call centres," said Mr Takorn.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.bangkokpost.com

Today's Tip of the Day - Take Cell Numbers

Read today's tip or listen to it on podcast.

Related Editorial

  • Police to Set Up Technology Crime Suppression
  • Call-centre Scams ‘Eradicated’ from Thailand, Says Top Cop
  • Joint Thai/Chinese Crime Bust Nets 34 Suspects in Call-centre and Online Gambling Gangs
  • 19 Foreign Syndicate Members Involved in Big-time Call Center Fraud Arrested by Immigration
  • ContactCenterWorld.com Announces Winners of the 2018 Industry Champion Awards
  • 2018 Best in The World Announced

More Editorial From Thai Police

  • Joint Thai/Chinese Crime Bust Nets 34 Suspects in Call-centre and Online Gambling Gangs
  • 19 Foreign Syndicate Members Involved in Big-time Call Center Fraud Arrested by Immigration
  • Police to Set Up Technology Crime Suppression
  • Call-centre Scams ‘Eradicated’ from Thailand, Says Top Cop

About Thai Police:
The Royal Thai Police are the national police of Thailand.
 

About National Broadcasting and Telecommunications Commission:
The National Broadcasting and Telecommunications Commission or NBTC is an independent state regulatory body which was established under the Act on Organization to Assign Radio Frequency and to Regulate the Broadcasting and Telecommunication Services B.E. 2553.
 

Published: Thursday, December 6, 2018

Printer Friendly Version Printer friendly version

Industry Suppliers

Get Listed
HKTHKT
HKT is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and...
(view more)
TurkNetTurkNet
AT&TAT&T
Recognized as a worldwide provider of IP-based communications services to businesses, AT&T is also a provider of wireless, high speed Internet access, Wi-Fi, local and long distance voice, and directo...
(view more)
VestelVestel
Vestel is a Turkish home and proffesional appliances manufacturing company consisting of 18 companies specialised in electronic, major appliances and information technology. Vestel's headquarters and ...
(view more)
Get Listed

Upcoming Events

Submit Event
Breakfast Networking Event - Toronto
Meet with the President of ContactCenterWorld.com and fellow members in the area. ContactCenterWorld.com will present 20+ best practice ideas from award winners and also information about upcoming NEXT Generation Best Practice events and more. Venue ... Read More...
 2
 6650 
Share