San Diego, CA, USA, Jan, 2020 -- Cordial, a messaging platform that uses real-time data to send personal, relevant, and emotionally intelligent messages, announced that it has achieved Amazon Web Services (AWS) Retail Competency status.
AWS Retail Competency Partners have demonstrated technical proficiency and proven customer success across numerous innovative solution areas in retail spanning Data Lakes, AI/ML, Voice, Recognition, IoT, Microservices, and Retail Transformation.
The AWS Retail Competency Partners have demonstrated success in offering end-to-end solutions across Customer Engagement, Corporate Merchandising and Planning, Supply Chain and Distribution, Physical, Digital, and Virtual Store, Advanced Retail Data Science, Core Retail Business Applications, and Consulting Practices for Retail on AWS. Cordial has demonstrated success in offering an end-to-end solution for the Customer Engagement category, which includes marketing, advertising, and CRM solutions for retail marketing leaders to attract and retain customers.
"Many retailers are reinventing their operations and brand experience with new innovations in the cloud," said Tom Litchford, Head of Retail Business Development, Amazon Web Services, Inc. "We are delighted to welcome Cordial to the AWS Retail Competency Program. Their solutions for retail operations, powered and vetted by AWS, can help our customers to accelerate their transformation, modernization, and customer engagement efforts."
Brands like REVOLVE, Eddie Bauer, and 1-800 Contacts use Cordial to collect, store, and activate unlimited amounts of customer data to deliver personal, relevant, and emotionally intelligent messages across multiple channels. "Cordial is the only platform we found that allows us to truly take advantage of all of our data," said Lauren Purcell, Senior Marketing Manager at Ancient Nutrition. "From our very first interaction with a user, we are able to send customized messages based on their interests. We can add real value to our users by offering related and useful information as well as products that could support them. And as their interests shift, our messages shift with them – automatically."
"As an AWS Retail Competency Partner, we can deliver the highest level of service to our clients," said Jeremy Swift, CEO of Cordial. "Cordial collects, stores, and activates unlimited amounts of customer data—and our clients leverage that data to send individualized messages at enterprise scale. None of this would be possible without the reliability and innovation of AWS."
Posted by Veronica Silva Cusi, news correspondent
Send a better message. Founded in 2014, Cordial is a real-time messaging platform for companies to deliver personal, relevant, and emotionally intelligent messages across any channel. Cordial's vision is to empower marketers to create personal relationships with every customer.
About Amazon Web Services:
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
Published: Monday, January 13, 2020
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.
Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...