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News : CoreDial Acquires Voice4Net To Bring Market-Leading Customer Engagement Capabilities to the Channel

#contactcenterworld, @coredial

Blue Bell, PA, Feb, 2018 -- CoreDial, LLC, a Software-as-a-Service (SaaS) platform provider enabling channel success with cloud communications, announced it acquired Voice4Net, a provider of Contact Center as a Service (CCaaS) solutions. Voice4Net solutions are currently in production with both small and large customers at numerous sites throughout North America, and deliver a robust set of capabilities including support for omni-channel, voice-only and IVR (interactive voice response) seats.

Adding an omni-channel customer engagement technology to CoreDial’s newly developed UC and Mobile applications provides the company’s MSPs, VARs and IT Solution Providers—and SMB customers—with feature-rich and flexible options. 

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"This acquisition is an integral part of CoreDial’s strategy to build upon the company’s cloud communications service delivery platform and add a robust set of end user features for our channel partners and their customers," said Alan Rihm, CoreDial’s chief executive officer. "The addition of award-winning Contact Center and IVR capabilities to our new UC and Mobile applications enables our channel partners to deliver even more value to their end-user customers. This also helps expand their addressable market to larger customers, as well as many horizontal and vertical implementations. We’re very excited to have Rick McFarland, who served as chief executive officer of Voice4Net, and his team, join CoreDial on this next phase of our journey. We believe the combined entity provides maximum value to our channel partners and their customers."

"We see this as a market-making acquisition for CoreDial’s partners," said McFarland. "There is significant opportunity within the channel, where there is high demand to buy a robust, fully integrated Contact Center solution from a trusted local technology provider. It further reinforces that fact that CoreDial is listening to its channel partners and honoring its commitment to deliver value to them--early and often."

#contactcenterworld, @coredial

Posted by Veronica Silva Cusi, news correspondent
Source: https://globenewswire.com


About Coredial:
Company LogoCoreDial is a SaaS platform provider that empowers more than 600 channel partners to provide cloud communications to more than 20,000 businesses in the United States. CoreDial’s revolutionary SaaS platform, SwitchConnex, enables the channel to quickly and cost effectively sell, deliver, manage and invoice for reliable, private label cloud communication services, including hosted PBX solutions, VoIP, SIP trunking and unified communications.
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Today's Tip of the Day - Touch Tone IVR

Read today's tip or listen to it on podcast.

Published: Friday, February 16, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800

4.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

5.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

6.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier
PH: 213-943-2023
 

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