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News : CoreDial Acquires Voice4Net To Bring Market-Leading Customer Engagement Capabilities to the Channel
Blue Bell, PA, Feb, 2018 -- CoreDial, LLC, a Software-as-a-Service (SaaS) platform provider enabling channel success with cloud communications, announced it acquired Voice4Net, a provider of Contact Center as a Service (CCaaS) solutions. Voice4Net solutions are currently in production with both small and large customers at numerous sites throughout North America, and deliver a robust set of capabilities including support for omni-channel, voice-only and IVR (interactive voice response) seats.
Adding an omni-channel customer engagement technology to CoreDial’s newly developed UC and Mobile applications provides the company’s MSPs, VARs and IT Solution Providers—and SMB customers—with feature-rich and flexible options.
"This acquisition is an integral part of CoreDial’s strategy to build upon the company’s cloud communications service delivery platform and add a robust set of end user features for our channel partners and their customers," said Alan Rihm, CoreDial’s chief executive officer. "The addition of award-winning Contact Center and IVR capabilities to our new UC and Mobile applications enables our channel partners to deliver even more value to their end-user customers. This also helps expand their addressable market to larger customers, as well as many horizontal and vertical implementations. We’re very excited to have Rick McFarland, who served as chief executive officer of Voice4Net, and his team, join CoreDial on this next phase of our journey. We believe the combined entity provides maximum value to our channel partners and their customers."
"We see this as a market-making acquisition for CoreDial’s partners," said McFarland. "There is significant opportunity within the channel, where there is high demand to buy a robust, fully integrated Contact Center solution from a trusted local technology provider. It further reinforces that fact that CoreDial is listening to its channel partners and honoring its commitment to deliver value to them--early and often."
Posted by Veronica Silva Cusi, news correspondent
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About Coredial Llc:
CoreDial is a SaaS platform provider that empowers more than 600 channel partners to provide cloud communications to more than 20,000 businesses in the United States. CoreDial’s revolutionary SaaS platform, SwitchConnex, enables the channel to quickly and cost effectively sell, deliver, manage and invoice for reliable, private label cloud communication services, including hosted PBX solutions, VoIP, SIP trunking and unified communications.
Published: Friday, February 16, 2018
2020 Buyers Guide Inbound Call Handling Services
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.
Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.
Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
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