Blue Bell, PA, USA, July 8, 2020 -- CoreDial, LLC, a provider of cloud communications solutions for businesses, announced the launch of CoreNexa™ WFM, a fully integrated Workforce Management (WFM) module for its CoreNexa Contact Center solution. This cloud-based offering allows businesses to plan, monitor, and adjust employee schedules, track adherence to plan, and forecast incoming demand, all through a drag-and-drop interface.
"As businesses continue to grapple with the disruption from COVID-19, many are finding they lack the tools, resources, and insights to properly manage their remote contact center employees," said Alan Rihm, CoreDial's chief executive officer. "CoreNexa WFM is designed to give managers full visibility across agents, activity, and historical data, enabling them to focus on what matters: creating efficiencies, improving agent performance, reducing costs for the business, and delivering a better experience for the customer. There's a long list of reasons why WFM is compelling for businesses and managers, and this new module provides our partners with a timely solution that helps their customers address a very real need."
According to Nancy Jamison, industry director at market research firm Frost & Sullivan, cloud-based Workforce Management solutions are ideally suited to meet the needs of small- and mid-size businesses.
"The common perception in the mid-tier is that traditional WFM tools are too expensive and difficult to integrate into legacy contact center platforms," she explained. "CoreDial's strategy to create a cloud-based WFM solution that is compatible with its Contact Center as a Service offering is much better suited to serve the business, budgetary and technical needs of the small to mid-sized enterprise sector."
Posted by Veronica Silva Cusi, news correspondent
CoreDial is a SaaS platform provider that empowers more than 600 channel partners to provide cloud communications to more than 20,000 businesses in the United States. CoreDial’s revolutionary SaaS platform, SwitchConnex, enables the channel to quickly and cost effectively sell, deliver, manage and invoice for reliable, private label cloud communication services, including hosted PBX solutions, VoIP, SIP trunking and unified communications.
Published: Thursday, July 9, 2020
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