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News : CoreDial Wins Partner Value Leadership Award From Frost & Sullivan

#contactcenterworld, @Frost_Sullivan, @coredial

Blue Bell, PA, December 3, 2019 -- CoreDial, LLC, a provider of cloud communications solutions for businesses, announced that it has received a Partner Value Leadership Award from global market research firm Frost & Sullivan. The award recognizes CoreDial’s channel strategy, which devotes the highest standards of training, technical support, and human resources to enable its channel to succeed in a highly competitive market. In particular, CoreDial was highlighted for delivering full-featured, private-label cloud communications solutions that enable its partners to maximize revenue, provide more value, and deepen customer loyalty.

In its evaluation, Frost & Sullivan measured CoreDial against other cloud communications providers across multiple categories, including partner experiences, service and support, brand equity, pricing, financial stability, operational efficiency, growth potential, and human capital. After completing its extensive research, Frost & Sullivan determined that CoreDial’s channel programs and successes were superior among private label UCaaS and CCaaS providers, qualifying them for its prestigious Partner Value Leadership Award.

"We’re extremely honored that Frost & Sullivan holds our channel program in such high regard. This award validates our ongoing commitment to supporting our partners’ day-to-day and long-term growth," said Alan Rihm, CoreDial’s chief executive officer. "We are particularly proud of our Partner Success team, which has been instrumental in building and nurturing Partner relationships. Our collective success is the result of open, candid and ongoing dialogues, shared business goals, and mutual trust. Our Partners have put their faith in CoreDial, something we never take for granted, and we look forward to celebrating even greater accomplishments with them in the coming years."

#contactcenterworld, @Frost_Sullivan, @coredial

 


About Frost & Sullivan:
Company LogoFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
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About Coredial:
Company LogoCoreDial is a SaaS platform provider that empowers more than 600 channel partners to provide cloud communications to more than 20,000 businesses in the United States. CoreDial’s revolutionary SaaS platform, SwitchConnex, enables the channel to quickly and cost effectively sell, deliver, manage and invoice for reliable, private label cloud communication services, including hosted PBX solutions, VoIP, SIP trunking and unified communications.
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Today's Tip of the Day - What Does Your Business Need?

Read today's tip or listen to it on podcast.

Published: Wednesday, December 4, 2019

Printer Friendly Version Printer friendly version

2022 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

5.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

6.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

7.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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