Louisville, CO, USA, Oct, 2017 -- Market Force Information (Market Force), a provider in customer experience management, has been selected by fast-casual restaurant, CoreLife Eatery, to deliver insights into their customer’s experiences, enabling each location to exceed expectations.
CoreLife Eatery is a restaurant concept with 21 locations and plans to open an additional 31 over the coming year. Led by Scott Davis, the former chief concept officer for Panera Bread, the restaurant brand is focused on clean, healthy and great tasting foods made from scratch.
"As we continue on our rapid expansion path at CoreLife Eatery, it is imperative that we give our operating partners tools to assess both operational execution as well as experiential feedback from social media channels," said Scott Davis, president of CoreLife Eatery. "Understanding what we are and are not doing in the restaurants, as well as how guests are reacting to it is critically important to us as we scale our concept. Having both of these performance measures communicated to our operations and executive teams through the Market Force KnowledgeForce platform will simplify our ability to derive insight and take action on the results so we keep the consistency of our brand promise. We are excited about our partnership with Market Force and their ability to grow with us."
Using Market Force’s mystery shopping services and SocialForce Reviews offering, CoreLife Eatery will glean insights into how each location is performing against important satisfaction drivers such as food quality, service, cleanliness and other standards that protect the brand's reputation. The data from these two measurement channels will be ported into Market Force’s technology platform, KnowledgeForce, to provide CoreLife Eatery a comprehensive view of how each location is performing, and where changes should be made to increase satisfaction and drive sales.
"We are honored to be a part of the CoreLife story," said Brad Christian, managing director at Market Force Information. "Providing these real-time measures of restaurant performance to the brand and its various stakeholders on a centralized reporting platform is a fundamental component of our value proposition and a critical element of how we help our clients protect the brands, delight customers and make more money. We are excited at the prospect of helping maintain CoreLife’s vision for success in an intensely competitive industry."
Posted by Veronica Silva Cusi, news correspondent
About Market Force Information:
Market Force Information® (Market Force) provides location-level customer experience management solutions to protect your brand's reputation, delight customers, and make more money. Founded in 2005, we continue to grow our global presence with offices in the United States, Canada, United Kingdom, France and Spain. We are proud to serve clients ranging from the Fortune 10 brands to emerging brands with high growth potential. Our clients' success is our own, and with that comes a deep commitment to helping our clients optimize growth for every location. Clients: * Retail * Restaurant * Convenience Store & Gas Station * Hospitality * Grocery & Drug * Banking & Financial Services * Movie Theatres & Studios
Published: Tuesday, October 3, 2017
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