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News : CoreLife Eatery Selects Market Force Information to Ensure Excellent Customer Experience

#contactcenterworld, @marketforce

Louisville, CO, USA, Oct, 2017 -- Market Force Information (Market Force), a provider in customer experience management, has been selected by fast-casual restaurant, CoreLife Eatery, to deliver insights into their customer’s experiences, enabling each location to exceed expectations.

CoreLife Eatery is a restaurant concept with 21 locations and plans to open an additional 31 over the coming year. Led by Scott Davis, the former chief concept officer for Panera Bread, the restaurant brand is focused on clean, healthy and great tasting foods made from scratch.

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"As we continue on our rapid expansion path at CoreLife Eatery, it is imperative that we give our operating partners tools to assess both operational execution as well as experiential feedback from social media channels," said Scott Davis, president of CoreLife Eatery. "Understanding what we are and are not doing in the restaurants, as well as how guests are reacting to it is critically important to us as we scale our concept. Having both of these performance measures communicated to our operations and executive teams through the Market Force KnowledgeForce platform will simplify our ability to derive insight and take action on the results so we keep the consistency of our brand promise. We are excited about our partnership with Market Force and their ability to grow with us."

Using Market Force’s mystery shopping services and SocialForce Reviews offering, CoreLife Eatery will glean insights into how each location is performing against important satisfaction drivers such as food quality, service, cleanliness and other standards that protect the brand's reputation. The data from these two measurement channels will be ported into Market Force’s technology platform, KnowledgeForce, to provide CoreLife Eatery a comprehensive view of how each location is performing, and where changes should be made to increase satisfaction and drive sales.

"We are honored to be a part of the CoreLife story," said Brad Christian, managing director at Market Force Information. "Providing these real-time measures of restaurant performance to the brand and its various stakeholders on a centralized reporting platform is a fundamental component of our value proposition and a critical element of how we help our clients protect the brands, delight customers and make more money. We are excited at the prospect of helping maintain CoreLife’s vision for success in an intensely competitive industry."

#contactcenterworld, @marketforce

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.marketforce.com


About Market Force Information:
Company LogoMarket Force Information® (Market Force) provides location-level customer experience management solutions to protect your brand's reputation, delight customers, and make more money. Founded in 2005, we continue to grow our global presence with offices in the United States, Canada, United Kingdom, France and Spain. We are proud to serve clients ranging from the Fortune 10 brands to emerging brands with high growth potential. Our clients' success is our own, and with that comes a deep commitment to helping our clients optimize growth for every location. Clients: * Retail * Restaurant * Convenience Store & Gas Station * Hospitality * Grocery & Drug * Banking & Financial Services * Movie Theatres & Studios
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Promoting Your Brand

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Published: Tuesday, October 3, 2017

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2020 Buyers Guide Remote Agent Solutions

 
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Making sure agents can work remotely isn’t a problem with Branches. The system shows accurate information, real-time. No fear of missing out on important updates anymore.

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In response to the COVID-19 pandemic, Centrical, provider of the holistic, real-time employee engagement and performance management platform, offers contact centers ways to

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A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS. This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
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Our virtual contact center services help our clients to run their customer support processes (phone, chat, and email) remotely. Our well trained remote agents can help them deliver the best experience for their customers irrespective of the channels. With our data security measures, engaged workforce, and the right reporting tools, our clients are guaranteed with a satisfied customer base.
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MFE International

Oracle LIVE Experience
Live Experience offers HD voice, video, Screen sharing and annotations for customer mobile users. Agents interacted with users using desktops or mobile. Applications are for Financial Services, Retail, Travel and Hospitality, Digital Services, Utilities, Coporate IT where remote HD video, screen share or annotation is needed for a great customer experience.

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Learning & Development
Learning & Development - For Remote Workers
Learning & Development for Remote Agents, Supervisors, Managers and Administration/Support Staff

Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
PH: 1-416-992-5158
 
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