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News : Cornwall's 111 Call Centre to Close
Cornwall, UK, March, 2015 -- Calls to Cornwall's non-emergency health helpline could be answered in Exeter or Dorset.
It is because the 111 call centre in Truro, which employs 40 staff, is shutting.
South Western Ambulance says funding from NHS England has run out.
A consultation is underway over jobs.
A spokesperson for South Western Ambulance said: "South Western Ambulance Service NHS Foundation Trust (SWASFT) was commissioned to provide the NHS111 service from a control room in Truro from November until the end of March. At this time there is not a confirmed closure date for the control room, and this is being discussed with the affected staff as part of the on-going consultation with them.
"Where possible, the Trust will aim to retain the staff and discussions with these staff are on-going. 40 staff joined SWASFT from Serco and have been employed at the control room in Truro which was funded by the winter resilience money from NHS England – this funding has now come to an end.
"The Trust has two main control rooms based in Exeter in Devon and St Leonard’s in Dorset, and the public should be reassured that these control rooms provide the full resilience necessary to deliver effective health services to the communities and visitors across the area."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Track Resolution Times
More Editorial From South Western Ambulance Service NHS Foundation Trust
About South Western Ambulance Service NHS Foundation Trust:
The South Western Ambulance Service NHS Foundation Trust (SWASFT) is the organisation responsible for providing ambulance services for the National Health Service (NHS) in the English districts of Bristol, Bath and North East Somerset Cornwall, Devon, Dorset, Gloucestershire, North Somerset, Scilly Isles Somerset, South Gloucestershire and Wiltshire. The Foundation Trust was authorised on 1 March 2011 by Monitor (the Independent Regulator for NHS Foundation Trusts) to run the ambulance services run previously by the NHS Trust as a result of the merger of the Westcountry and Dorset ambulance services, and the subsequent merger with neighbouring Great Western Ambulance Service on 1 February 2013. This latter merger was announced in 2011, and staff were asked to accept changes in their pay and conditions.
Published: Monday, March 30, 2015