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News : Coronavirus: Brussels Contact Tracers Aim to Reach 1,000 People a Day

#contactcenterworld, @n_allo

Brussels, Belgium, May, 2020 -- Brussels’ team of coronavirus contact tracers is set to begin work on 11 May and will be aiming to reach around 1,000 people every day, the regional health minister said.

"Based on the current rate of daily infections, we will be contacting about a thousand people a day in the coming weeks," Brussels Health Minister Alain Maron said in a health committee meeting on Thursday.

The team hired to trace and contact people suspected of having been exposed to the new coronavirus (Covid-19) will begin work from next week, after having completed a week-long pilot test.

The region’s contact tracing platform will begin operations with 85 workers in a call centre, with Maron saying that the aim was to have 120 people on the job by mid-next week and 200 by the beginning of June, Bruzz reports.

The team would also include 64 field agents who would be charged with contacting people if they couldn’t be reached by phone or if the information gathered through the call was deemed insufficient.

The health minister said that it was not clear when the region would complete its contact tracing strategy, saying it could take anywhere from months to years.

"We will have to ask the right questions and assess capacity over the coming months," he said.

The operation will be done in partnership with complementary health insurance companies (mutalités/mutualiteit) and call centre company N-Allo.

In Flanders, the contact tracing contracts have been awarded to multinational accounting firm KPMG and ZPG Intermut, a consortium of complementary health insurers, alongside a consortium of call centres for a period of 7 months.

Health authorities in Walloon will be partnering with a group of complementary health insurers as well as call centre companies Ikanbi and CallExcell and job placement companies ENTRA and LEM Interim, with the price undisclosed in an online statement.

The three regions’ contact tracing teams will begin operations on 11 May.

#contactcenterworld, @n_allo

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.brusselstimes.com


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Touch Tone IVR

Read today's tip or listen to it on podcast.

Published: Monday, May 11, 2020

Printer Friendly Version Printer friendly version

2023 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

5.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

6.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

7.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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