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News : Coronavirus: Diageo Launches Helpline

#contactcenterworld

London, UK, March, 2020 -- Diageo has introduced a helpline for businesses in the licensed trade to provide advice on how they can access the government assistance announced last week.

A number of measures were unveiled by the UK and Scottish governments last week to help businesses weather the coronavirus pandemic, including grants and wage support.

Developed with business advisory firm Grant Thornton, the helpline is free to call on 0207 728 2556. Businesses can also enquire via Publican.Support@uk.gt.com

....NOTE - content continues below this message

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We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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Melissa Wisdom, on-trade director for Great Britain at Diageo, said: "We know the next few weeks pose challenges and uncertainties for all working in the licensed trade. We want to make sure that where there is government support available, our customers are empowered to make the most of it. "Working with Grant Thornton LLP, we will make information and support available, on the phone and by email, to help you access the measures announced by the government."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://sltn.co.uk

About Diageo:
Company LogoDiageo is a premium drinks business offering spirits, wine and beer.
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Today's Tip of the Day - Maintaining Customer Notes

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Published: Thursday, March 26, 2020

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2021 Buyers Guide
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Knowledge Management

 
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Combines knowledge management with call support as continue improvement.
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eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.
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eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.
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Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.

Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.

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