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News : Coronavirus in Scotland: Covid-19 Outbreak in NHS24 Call Centre Near Edinburgh

#contactcenterworld, @nhs24

Edinburgh, Scotland, Sept 22, 2020 -- There has been a confirmed coronavirus outbreak in a NHS24 call centre in South Queensferry.

A small number of cases have been identified and asked to isolate for 14 days along with all of their close contacts.

NHS Lothian Health Protection Team are working with staff at the call centre and are monitoring the situation.

A spokesperson for NHS Lothian said: "All necessary guidance and advice is being provided and the situation will be closely monitored.


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"To respect and maintain patient confidentiality, no further details will be released."

They have also asked the public to be vigilant and aware of the symptoms, and to ensure they are following all of the current guidelines.

Anyone who is experiencing a high fever, persistent cough or loss of taste or smell must self isolate and order a test on the NHS inform website.

#contactcenterworld, @nhs24

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.edinburghnews.scotsman.com


About NHS24:
Company LogoNHS 24 is the name of a confidential health advice and information service provided by NHS Scotland. It is the equivalent to the NHS Direct scheme in England and NHS Direct Wales, allowing people who feel unwell or those caring for them to obtain advice if it is not convenient or possible to wait until they can visit their General Practitioner when the practice is next open. It is not intended as a substitute for obtaining an emergency ambulance service via 999.
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Today's Tip of the Day - Customer Contact Points

Read today's tip or listen to it on podcast.

Published: Wednesday, September 23, 2020

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2021 Buyers Guide Surveys

 
1.) 
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Reminder
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Mass Automated Telephone Surveys are based on a key-pad answering system that enables you to poll large audiences with your own custom questions. They are great for:

- Building Customer Loyalty
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Manage the platform with great ease and assess your results. Schedule your demo or request a quote today!
 

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