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News : Coronavirus; Jakarta Sets Up Special Emergency Hotline

#contactcenterworld

Jakarta, Indonesia, Jan 27, 2020 - Following the coronavirus outbreak, Jakarta Health Agency has opened up a special call center service at 081388376955, allowing people to file reports related to the new virus.

"We have also established posts for residents who want to know about the virus and make a report," said the agency’s head of disease prevention and control, Dwi Oktavia Handayani, during a meeting with the Jakarta Legislative Council's (DPRD) Commission E today, January 27.

Dwi called on Jakartans to immediately lodge a report should they see symptoms of the deadly virus, adding that people could also ring the integrated emergency management center at 119 or the 112 emergency hotline.

The agency, she went on, would continue providing information in light of the infectious disease that was first reported in Wuhan, China. "We will keep publishing new information and releases about coronavirus," Dwi underlined.

On the same occasion, the head of the city’s health body, Widyastuti, said that his party was preparing a text message-based system dubbed SMS blast to keep residents updated on the virus. "Along with the Communication and Information Agency, we are preparing an SMS blast so that residents will get news directly from us," she said.

Commission E supported the Health Agency’s plans to protect Jakartans from hoaxes or inaccurate news related to the coronavirus. "This SMS blast is necessary so that citizens will not get baseless information circulating in WhatsApp groups or social media," said the Commission E member Idris Ahmad.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://en.tempo.co


Today's Tip of the Day - Think About Demotivating Your Staff

Read today's tip or listen to it on podcast.

Published: Tuesday, January 28, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
PH: 216.662.5870

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312

5.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

6.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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