News : Corporate Call Center, Inc. Partners with Indegene Healthcare
BLUE BELL, Pa., Dec 12, 2013 -- We are proud to announce Corporate Call Center, Inc. (CCC) and Indegene Healthcare’s new partnership resulting in the Patient Transition Program, designed to help hospitals face the challenge of reducing avoidable readmissions for patients 65 years of age and older.
The Patient Transition Program is a "bridge" between recently discharged patients and the hospital, reaching out to patients within 24 hours of their discharge. Staffed with medically trained "Transition Coordinators" this call center service has the flexibility to operate locations independently or as an integrated solution within the hospital, using both inbound and outbound calling to assist patients with physician referrals, class registration, triage, outpatient procedure scheduling, or administrative calls.
Using Aptilon+Optimax platforms to deliver a blend of cloud and premise based services, Transition Coordinators have access to a spectrum of ways to contact patients across multiple channels: voice, video, email, and Web chat. All Coordinators are ISO 27001/ISO 9001 Certified and fully HIPAA compliant.
"Corporate Call Center’s expertise in supporting Medicare Members is a perfect combination with Indegene Healthcare and its innovative service offerings," says Jim Gallagher, Vice President of Sales for CCC. "I believe this program will help keep patients, particularly Medicare patients, from having to be readmitted to the hospital, and costing our clients additional expense."
"Indegene’s clinical expertise and technology platforms combined with CCC’s vast experience in member engagement is an exciting new offering," says Dr. Rajesh Nair, President, Indegene. "Given our innovative platforms that integrate patient enablement, analytics, behavioral pathways and education, the CCC partnership will add significant value to patients and clients."
Posted by Veronica Silva Cusi, news correspondent
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About Corporate Call Center:
Corporate Call Center, Inc. (CCC) is an industry leading multi-channel contact solutions company specializing in the health insurance industry. CCC’s core business is helping our clients in the health insurance industry sell, retain and serve their customers efficiently in a high quality and compliant manner. CCC specializes in sales campaigns, membership enrollments, retention and member services. The company has established an expertise in supporting Under 65 direct pay and Over 65 Medicare products, Wellness programs, Life and diversified products, as well as specialized consumer campaigns. CCC partners with its clients to function seamlessly as an extension of their sales and customer service teams. Due to our significant experience in this complex and highly regulated industry, we have become a preeminent provider supporting sales and retention efforts with licensed insurance agents. These agents, in tandem with our robust sales tools and aids, have allowed CCC to lead in sales conversion and in customer experience (5 Star Rating) with our clients.
Published: Friday, December 13, 2013