News : Corporate Call Center, Inc. Partners with Indegene Healthcare
BLUE BELL, Pa., Dec 12, 2013 -- We are proud to announce Corporate Call Center, Inc. (CCC) and Indegene Healthcare’s new partnership resulting in the Patient Transition Program, designed to help hospitals face the challenge of reducing avoidable readmissions for patients 65 years of age and older.
The Patient Transition Program is a "bridge" between recently discharged patients and the hospital, reaching out to patients within 24 hours of their discharge. Staffed with medically trained "Transition Coordinators" this call center service has the flexibility to operate locations independently or as an integrated solution within the hospital, using both inbound and outbound calling to assist patients with physician referrals, class registration, triage, outpatient procedure scheduling, or administrative calls.
Using Aptilon+Optimax platforms to deliver a blend of cloud and premise based services, Transition Coordinators have access to a spectrum of ways to contact patients across multiple channels: voice, video, email, and Web chat. All Coordinators are ISO 27001/ISO 9001 Certified and fully HIPAA compliant.
"Corporate Call Center’s expertise in supporting Medicare Members is a perfect combination with Indegene Healthcare and its innovative service offerings," says Jim Gallagher, Vice President of Sales for CCC. "I believe this program will help keep patients, particularly Medicare patients, from having to be readmitted to the hospital, and costing our clients additional expense."
"Indegene’s clinical expertise and technology platforms combined with CCC’s vast experience in member engagement is an exciting new offering," says Dr. Rajesh Nair, President, Indegene. "Given our innovative platforms that integrate patient enablement, analytics, behavioral pathways and education, the CCC partnership will add significant value to patients and clients."
Posted by Veronica Silva Cusi, news correspondent
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The Results Companies is a Global Customer Experience Management provider. Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Financial Services, Retail and Energy. With over 7,000 employees in 14 locations, Results is able to offer domestic, nearshore and farshore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, State-of-the-Art Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree.
Published: Friday, December 13, 2013