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News : Corrao Group Partners with Skuid to Maximize CRM Experiences

#contactcenterworld

Chatanooga, TN, USA, April 8, 2019 -- Skuid, a no-code application development platform, announced that Corrao Group has partnered with Skuid to deliver completely customized sales force automation solutions to their clients.

Corrao Group is a certified Salesforce partner and provides CRM-related services to companies who are new to the tool or who would like to optimize and expand their CRM solutions for greater ROI. 

In the past, Corrao Group used a cumbersome sales force automation system that took hundreds of hours to develop and was hard to update, which impacted billing and revenue. Managers could not quickly see insights they needed about projects in progress.

The project management dashboard Corrao Group designed with Skuid gave sales reps the information they needed to update projects with ease and provided managers greater visibility through a central cockpit.

"We don’t implement technologies that we don’t use ourselves, and we were blown away by the speed at which we can design and deploy applications with Skuid," said Jack Corrao, managing partner at Corrao Group. "Customers want an interface that surfaces data to users in a way that helps them accomplish their goals efficiently, and Skuid’s platform has delivered on that promise for both Corrao Group and our clients."

In addition to their project management makeover, Corrao Group decided to transform their aging forecasting model. Their old forecasting solution didn’t account for their unique segmentation and processes. It was overly complex and expensive to maintain and did not provide adequate data access to all sales reps.

"Enterprise software should instantly respond to the unique needs of each business user," said Ken McElrath, CEO and founder of Skuid. "With Skuid, Corrao Group can create custom software that builds on current CRM capabilities, while delivering truly personalized user experiences. We are thrilled to partner with Corrao Group as they use Skuid to deliver greater agility, productivity, and app engagement for their customers."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Corrao Group:
With offices across the nation, the Corrao Group provides Salesforce services to companies who are new to Salesforce, as well as those who would like to optimize their Salesforce, and those who would like to expand Salesforce company-wide to maximize their ROI. Its services range from fully customized solutions utilizing multiple Salesforce products to support hours used at the client’s discretion. In addition to their Salesforce services, Corrao Group is a full-service digital media agency, helping companies with their marketing efforts.
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About Skuid:
Company LogoSkuid was founded in 2013 on the simple belief that enterprise software should stop forcing people to behave like machines. Instead, apps should behave more like the humans who use them, so everyone can thrive in the digital world. With Skuid’s simple-to-use but incredibly robust cloud front-end design-and-deploy platform, anyone can connect to disparate data sources, assemble highly complex, made-to-order applications, and instantly make changes—all without writing code.
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Today's Tip of the Day - Benefits Of Certification

Read today's tip or listen to it on podcast.

Published: Wednesday, April 10, 2019

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2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!
PH: 833-427-7488

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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