Vienna and Sam Francisco April 7, 2021 -- Cortical.io announced Message intelligence 2.1, an intelligent document processing solution (IDP) that provides high accuracy in filtering, classification, and extraction of emails, attachments, and other types of unstructured documents.
The product allows a user to create pipelines to intelligently process documents. A key capability of Message Intelligence 2.1is that it allows a subject matter expert to easily create pipelines with components including inputs, filters, classifiers, extractions, and actions.
"A new wave of automation is sweeping businesses, and it’s increasingly built around intelligent technologies," said Neil Ward-Dutton, VP of IDC Europe’s Intelligent Business Execution Practice. "Today’s Intelligent Document Processing technologies bring a new level of scalability and effectiveness to automation of work by processing unstructured text and are vital for any organization wanting to become more agile, more resilient, and more responsive."
"Corporations are overwhelmed with the wide range of interactions with a variety of external stakeholders – be it via emails, web contact forms or social media messages," said Thomas Reinemer, COO at Cortical.io. "In today’s market, everyone expects quick responses. Speed and agility have become critical to stay competitive. Assuring these interactions are compliant with regulations is also an issue in certain verticals such as insurance, banking, and financial services."
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Published: Friday, April 9, 2021
CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.
CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.
Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.
The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
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