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News : Cortical.io Wins 2020 LegalTech Breakthrough Award for ‘Overall Contract Automation Solution of the Year’

#contactcenterworld

Vienna, Austria, Nov. 18, 2020 -- Cortical.io announced its artificial intelligence-based Contract Intelligence solution has been awarded ‘Overall Contract Automation Solution of the Year’ by LegalTech Breakthrough, an independent market intelligence organization that evaluates and recognizes standout technology companies, products, and services supporting legal professionals around the globe.

Cortical.io Contract Intelligence is an AI-based solution for enterprises that need to review and analyze contracts and other documents. By leveraging a natural language understanding approach inspired by neurosciences, the solution is able to analyze the meaning of whole sentences and understands concepts, instead of just keywords. 

"Cortical.io delivers a range of intelligent document processing solutions that relieve employees of the burden of reviewing large amounts of documents or sifting through masses of unstructured text," said Cortical.io COO Thomas Reinemer. "Contract Intelligence, unlike other contract review tools, requires little training data and no AI expertise, giving the full control to subject matter experts over the training process and making it faster to implement."

The mission of the LegalTech Breakthrough Awards is to honor excellence and recognize the innovation, hard work, and success in a range of LegalTech categories, including case management, client relations, data and analytics, documentation, legal education, bots, and legal assistants.

"Contract Intelligence is used by Fortune 500 companies to reduce document processing costs and meet critical deadlines, while obtaining valuable insight about the information hidden in their contracts," said Bryan Vaughn, managing director of LegalTech Breakthrough. "We are proud to honor Cortical.io with the ‘Overall Contract Automation Solution of the Year’ award for its innovative AI-backed technology solutions."

#contactcenterworld




Today's Tip of the Day - Games Trainers Play

Read today's tip or listen to it on podcast.

Published: Thursday, November 19, 2020

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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