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News : Cortical.io Wins coveted Innovation Index Awards from Deep Analysis

#contactcenterworld

Cortical.io announced that they have won the Innovation Index Award from technology analyst firm Deep Analysis.

Deep Analysis noted that, "Cortical.io has developed an innovative AI technology based on a natural language understanding (NLU) approach to interpret and process human language text. In recent years deep learning has been used successfully to improve the quality of natural language processing (NLP) such as Amazon Comprehend and Microsoft Azure cognitive services. But these rely on the massive computational power of those industry giants. With its lower computing requirements, Cortical.io is potentially accessible to more markets and applications."

Last year, Deep Analysis created the Innovation Index Awards to celebrate the innovative approaches in the enterprise software market. The goal of these awards is to honor and highlight those technology organizations that have stood out in the past year, based on four specific criteria:

  • the ability of the product to provide a solution to difficult, costly or complex issues.
  • the ingenuity of the solution, in other words is it an effective application of a novel solution that meets existing requirements, unarticulated needs, or new needs.
  • the added value of the product for one or more groups (employees, customers, partners, etc.)
  • the flexibility of the solution: can the product change according to need or environment.



The award is fully independent, made up of both clients and non-clients, is open to large and emerging vendors, but overall represents those organizations that provided a 'wow' moment.

"Research is core to our work, and in 2021 the team at Deep Analysis took more than 150 briefings with companies ranging from multi-billion-dollar vendors to tiny, early-stage startups. Every so often, both in our vendor briefings and in our client work and desk research, we had a "shut the front door!" moment where we were dazzled by something innovative and exciting," said Alan Pelz-Sharpe, Founder & Principal Analyst at Deep Analysis. "It takes something special to get an Innovation Index Award, and we think Cortical.io deserves an extra shout-out and time in the spotlight. Each of our 10 winners do something different, something innovative that moves the needle, something that has the potential to improve, educate, and stimulate the information and process automation management industry as a whole. At the core of their inclusion is their ability to reframe, rethink, and reinvent."

"It’s exciting that Cortical.io is continuing to gain recognition for our ability to reinvent the methods used for contract and message intelligence and more generally accurately classify, extract and search information within unstructured documents," said Thomas Reinemer, COO at Cortical.io. "We continue to prove this technology to be a major enhancement to help solve complex problems for industry leaders in insurance, finance, pharmaceuticals, automotive, marketing and other verticals."

#contactcenterworld


Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Tuesday, September 14, 2021

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2023 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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