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News : Cortical.io’s New Release of Contract Intelligence Software Uses AI to Improve Extraction and Search Capabilities

#contactcenterworld, @mrb_pr

New York, NY  January 25, 2021 -- Cortical.io announced a new release of its Cortical.io Contract Intelligence software. Utilizing a patented natural language understanding (NLU) approach based on semantic folding theory, the software analyzes the content of large quantities of documents with a degree of accuracy that is difficult to achieve with manual labor or other automation tools. It automatically and accurately searches, extracts, classifies and compares key information from agreements, contracts, and other unstructured documents like policies and financial reports. The Cortical.io Contract Intelligence solution understands the meaning of whole sentences and concepts, instead of just keywords.

"Other vendors offer contract review and analysis software, but are limited to pre-defined contract types. Cortical.io offers the capability to easily customize the extraction and classification to any type of document and to the specific corporate requirements with little training data," said Cortical.io COO Thomas Reinemer. "Because it is meaning-based, the solution reaches higher levels of accuracy even when extracting whole sentences and paragraphs which makes it very reliable and provides efficiency and savings to our customers."

#contactcenterworld, @mrb_pr


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Today's Tip of the Day - Plan Training In Advance

Read today's tip or listen to it on podcast.

Published: Tuesday, January 26, 2021

Printer Friendly Version Printer friendly version

2023 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

About us - in 60 seconds!

Submit Event

Upcoming Events

Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

Disco... Read More...
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