News : CorvisaCloud Delivers Flexibility With Voice and SMS Platform
Milwaukee, WI, April 15, 2014 -- Cloud-based contact center software provider, CorvisaCloud, LLC., announces the release of its hosted voice and SMS platform. By expanding its offering from a product suite, to a product-plus-platform solution, CorvisaCloud gives businesses and developers the freedom and flexibility to build custom applications that address their exact communication needs.
The new offering stems from CorvisaCloud's belief that one size does not fit all for communications software, an insight gained from working with clients of various sizes and industries who have implemented their contact center product suite. With the introduction of the CorvisaOne(TM) platform, businesses no longer have to settle for "close enough" with their communication technologies. Instead, they can bring their specific contact center visions to fruition, while extending the longevity of their IT investments.
"Ventana Research's benchmark research on contact centers in the cloud found that 44 percent of companies believe adopting systems in the cloud is the future when it comes to building modern infrastructure to manage customer interactions," says Richard Snow, vice president and research director of customer and contact center research at Ventana Research. "The new platform offering from CorvisaCloud addresses this need by simplifying manageability, and providing ease of adaptability for contact center processes in an organization."
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ShoreTel delivers IP telephony solutions to the enterprise. The spark for this solution emerged out of frustration. While purchasing a phone system at a previous venture, ShoreTel''''s co-founders were confounded by products short on features and long on complexity. So they created a better solution.
Published: Thursday, April 17, 2014