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News : CorvisaCloud Invests in Cloud Workflow Company ManyWho
Milwaukee, WI, June 26, 2014 -- Cloud-based communications provider, CorvisaCloud, LLC., announces that it is investing in ManyWho, a San-Francisco-based cloud workflow company that helps businesses build enterprise applications on multiple platforms. CorvisaCloud will also embed ManyWho's workflow technology into its CorvisaOne(TM) contact center software products and platform, giving organizations a communications tool that enhances and standardizes customer experiences across the board. Salesforce.com is also an investor in ManyWho.
CorvisaCloud's investment in ManyWho comes on the heels of funding from Novation Companies, Inc. (otcqb:NOVC). The funding is earmarked for expanding CorvisaCloud's sales, marketing and operational development efforts. The partnership with ManyWho will allow CorvisaCloud to invest in an innovative technology that complements its platform offering.
"We were looking at other investors but felt CorvisaCloud's leadership, culture and vision were a great match," said Steve Wood, co-founder and CEO of ManyWho. "We're excited to be partnering with CorvisaCloud not only in the investment capacity but also as an integrated partner."
The integration of ManyWho's workflow technology will allow CorvisaCloud to provide call scripting to its customers to increase flexibility, efficiency and better meet customers' needs. The technology will offer call center agents a more visual and automated approach to engaging with customers, helping organizations to deliver information quickly and efficiently while creating a more personal experience for each customer.
The ManyWho technology will be embedded directly in the CorvisaOne contact center product suite and development platform and can be used to seamlessly create dynamic call scripts that can be shared across the organization to standardize service techniques. Once built, call center agents will be automatically prompted with questions and workflow models in real time to deliver the appropriate information to customers and achieve maximum productivity.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From ShoreTel
ShoreTel delivers IP telephony solutions to the enterprise. The spark for this solution emerged out of frustration. While purchasing a phone system at a previous venture, ShoreTel''''s co-founders were confounded by products short on features and long on complexity. So they created a better solution.
Published: Tuesday, July 1, 2014