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News : CorvisaCloud Launches Private Connectivity Service
Milwaukee, WI, March 18, 2014 -- Cloud-based contact center provider, CorvisaCloud, LLC., announces the addition of private network connectivity between the CorvisaCloud network and customer office locations to deliver increased control, scalability and data security. Through an agreement with data center and interconnection provider, Equinix, the new service will extend the enterprise-ready capabilities of CorvisaCloud's contact center software with increased quality and uptime.
Private connectivity enables assurance of voice quality/Quality of Service (QoS), added control over scalability and increased data security for clients of CorvisaCloud's CorvisaOne(TM) contact center software and VoIP business phone platform. By creating a direct link between the CorvisaCloud network and client locations, the private connection removes the need to transmit data over the public Internet thereby bringing peace of mind to enterprise contact centers.
"Nothing is more important than reliability, quality and security for enterprise communications," said CorvisaCloud Vice President of Engineering, Andy Brezinsky. "Our goal is to create the best contact center solution that combines the ease, cost-savings and efficiency of the cloud while meeting the stringent requirements of enterprise customers. By working with Equinix to offer private connectivity, we have strengthened our ability to consistently deliver a level of service that ensures our customers' success."
The Equinix Ethernet Exchange offers CorvisaCloud access to all metro Ethernet providers on the exchange, covering major markets in North America, Europe and Asia. CorvisaCloud will also be utilizing Equinix's Internet Business Exchange(TM) (IBX(R)) data center as its primary point for interconnections to customers and carriers, which will help to facilitate and optimize the private connectivity services.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From ShoreTel
ShoreTel delivers IP telephony solutions to the enterprise. The spark for this solution emerged out of frustration. While purchasing a phone system at a previous venture, ShoreTel''''s co-founders were confounded by products short on features and long on complexity. So they created a better solution.
Published: Thursday, March 20, 2014