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News : Cosentino Selects Cisco Enterprise Networks Architecture
Dec 13, 2013 -- The Cosentino Group has selected the technology of the Cisco Enterprise Networks, Data Center and Collaboration architectures to simplify its management and support its international presence.
The new network architecture is based on a multi-platform wireless system, deployed across factories and offices to standardise and improve communications and provide ease of connection to the network, controlled and highly secure, for any device, anytime, anywhere. The Group's hardware solution is managed through this standardised platform which enables Cosentino to set up an office in any part of the world. Cosentino also decided to construct a second data centre in Houston to supplement the one in Madrid, in order to be able to serve all of its offices. After consolidating and virtualising its servers by adopting Cisco Unified Computing System as its computation platform, VMware virtualisation software and EMC storage services, the applications were migrated, and, in three months.
Cisco’s collaboration architecture has enabled the Group to deploy IP telephones globally, as well as videoconferencing and Cisco TelePresence systems in its principal offices. This is a multi-platform and multi-channel solution that enables Consentino employees to collaborate with voice and video on any device, such as PCs, portables, smartphones and tablets.
In addition, by deploying Cisco’s contact centre solution Cosentino is now able to measure the quality of calls from all the Group's clients. New applications such as automatic telephone enquiry systems and integration with the group’s customer relationship management system are also being developed. Aryse, a Cisco Premier Partner, has performed the complete cycle of services, including consultancy, engineering, implementation, testing, support and complete improvement of the solution.
Posted by Veronica Silva Cusi, news correspondent
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Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Monday, December 16, 2013