News : Costa Cruises Selects Italtel To Renew Its Communications Network
Milan, April 19, 2016 -- Italtel, a telecommunications company in Network Functions Virtualization (NFV), managed services and all IP communication, announced it is renewing the communications network of Costa Cruises – Europe’s Italian shipping company – to implement a modern and integrated communication system, based on IP protocol and capable of delivering new services.
Costa Cruises was previously equipped with a voice-based infrastructure on a different set of local exchanges directly connected to the traditional telephone network. Although these guaranteed basic telephone services, they did not allow the various systems used by different locations to be integrated and originated high costs both in terms of telephone company rates and maintenance and management.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
The new infrastructure allows employees to access additional messaging tools such as video calling, video conferencing, instant messaging and a centralized address book, improving individual productivity and saving time.
Roberta Rabino, Vice President, Head of Enterprise & Public Sector at Italtel, said: "We are extremely pleased that one of the major companies in the cruise industry has selected Italtel for its migration project. Costa Cruises recognized that we are pioneers in migrating voice, data and video traffic over IP. Our experience and professionalism to successfully implement projects in a short time, without disruption, has been imperative to our role in renewing the communications network."
Today's Tip of the Day - User Queue Choice
Published: Wednesday, April 20, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...