Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Costa Cruises Selects Italtel To Renew Its Communications Network
Milan, April 19, 2016 -- Italtel, a telecommunications company in Network Functions Virtualization (NFV), managed services and all IP communication, announced it is renewing the communications network of Costa Cruises – Europe’s Italian shipping company – to implement a modern and integrated communication system, based on IP protocol and capable of delivering new services.
Costa Cruises was previously equipped with a voice-based infrastructure on a different set of local exchanges directly connected to the traditional telephone network. Although these guaranteed basic telephone services, they did not allow the various systems used by different locations to be integrated and originated high costs both in terms of telephone company rates and maintenance and management.
The new infrastructure allows employees to access additional messaging tools such as video calling, video conferencing, instant messaging and a centralized address book, improving individual productivity and saving time.
Roberta Rabino, Vice President, Head of Enterprise & Public Sector at Italtel, said: "We are extremely pleased that one of the major companies in the cruise industry has selected Italtel for its migration project. Costa Cruises recognized that we are pioneers in migrating voice, data and video traffic over IP. Our experience and professionalism to successfully implement projects in a short time, without disruption, has been imperative to our role in renewing the communications network."
Today's Tip of the Day - Involve Staff
Published: Wednesday, April 20, 2016