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News : Could You be the Voice of Sussex Police?

#contactcenterworld, @sussex_police

Sussex, UK, Feb 26, 2018 -- Could you reassure people in a time of crisis or keep them talking to find out where they are?

Are you a quick thinker, with an enquiring mind and an excellent multitasker?

Then maybe the Contact Handler role with Sussex Police is the job for you.

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Sussex Police is looking for people to become Contact Handlers in the busy contact centre. Contact Handlers deal with a huge variety of emergency 999 calls, non-emergency 101 calls, online and social media communications and are often the first point of public contact with the police.

This is the first Contact Handler recruitment for 2018 but there will be more roles advertised this year to ensure that the contact centre provides a consistent service to the people of Sussex.

Chief Superintendent Jane Derrick, who is in charge of the contact centre, said: "The situations you will be faced with are as diverse as the communities we serve and you will be engaging with people of all ages and backgrounds.

"Working in a fast-paced 24/7 environment, you must be able to work under pressure, communicate clearly at all times and make critical decisions. You will need to be able to think on your feet, ask the right questions, listen for vital details, and log information quickly and accurately.

"It is also vital that you can strike the right balance between showing empathy with every caller, while not becoming too emotionally involved when dealing with sometimes difficult situations. You could take a call from someone who is suicidal and need to keep them talking for as long as possible, and immediately after take a call from someone reporting a lost bike – both are important and both need different support from the Contact Handler."

#contactcenterworld, @sussex_police

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.uckfieldfm.co.uk


About Sussex Police:
Company LogoSussex Police is the territorial police force responsible for policing the county of Sussex in southern England (which for administrative purposes is split into East Sussex, West Sussex and the city of Brighton and Hove). Its headquarters is in Lewes, East Sussex.
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Today's Tip of the Day - Maintaining Customer Notes

Read today's tip or listen to it on podcast.

Published: Wednesday, February 28, 2018

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Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

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Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
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