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News : Council Changes Customer First Service in Filey
Scarborough, Yorkshire, UK, May 10, 2016 -- Residents in Filey who are able to use the internet are being encouraged to do more online, following changes to Scarborough Borough Council’s Customer First service in the town.
The service is now based at Filey Library in Station Avenue, with council staff available to deal with face-to-face enquiries from 10.00am to 5.00pm every Monday and Wednesday.
At other times, residents can contact the council’s call centre by telephone as usual. There is also a courtesy phone in the library, which can be used at any time, free of charge, to access Scarborough Borough Council or North Yorkshire County Council services.
Residents who are comfortable using the internet are reminded that many services delivered by both councils are accessible online through quick and simple-to-use forms.
Cllr Michelle Donohue-Moncrieff, Scarborough Borough Council’s Cabinet Member for Democracy, Neighbourhoods, Stronger and Safer Communities, said:
"Residents who are able to use the internet can do so much online using a multitude of desktop and mobile devices without being restricted by office opening hours. Many people are choosing to access services in this way because it’s so easy and convenient.
"For residents who prefer to speak to a member of staff, we are committed to retaining face-to-face availability at the library two days a week and the council’s telephone contact centre is also available as normal; residents can ring Customer First on 01723 232323 during office opening hours, Monday to Friday."
The changes to Customer First follow a decision by the council to review tourist information and customer services provision across the borough.
In Filey, the Tourist Information Centre that was based in John Street has moved to an unstaffed tourism information point in the entrance to the Evron Centre Concert Hall.
It incorporates free seven-day direct phone access to the Tourism Bureau, access to online information and leaflets and information about local attractions and events. Council staff are also receiving training to enable them to deal with visitor enquiries from a range of locations across the area.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction
Published: Wednesday, May 11, 2016