News : Council Denies Warning Staff for ‘Spending Too Much Time on the Toilet'
Plymouth City, UK, July 6, 2015 -- Council staff have been warned over the amount of time they spend on breaks during working hours.
Plymouth City Council (PCC) chiefs have reminded call centre staff that they are only entitled to two ten-minute breaks each day, along with their allocated lunch break of up to an hour.
A council source told The Herald workers at the Civic Centre and Windsor House have been reprimanded for "spending too much time on the toilet", adding: "Staff are pressurised to a high degree on the phones. It’s the worst place to work at the moment."
A PCC spokeswoman denied staff had been spoken to about their bathroom habits.
"No-one has been asked not to take ‘comfort’ breaks, nor has anyone been stopped from taking these breaks," the spokeswoman said.
"We have asked our customer services staff to follow the same rules about breaks to ensure there is appropriate cover for the service and to make sure everyone is treated fairly.
"As part of our continuing efforts to improve the service for our customers, we have reissued guidance to our call centre staff so that they are clear about when they can take breaks.
"All full-time staff in customer services are paid for two ten-minute breaks each day as well as their allocated lunch break.
This is decided via a personal preference from 30 minutes to up to an hour."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
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About Plymouth City Council:
Plymouth City Council is the unitary authority for Plymouth, Devon. It has traditionally been controlled by Labour and the Conservatives, with Liberal Democrats rarely winning seats upon the council. It meets in Plymouth Guildhall in Plymouth City Centre.
Published: Tuesday, July 7, 2015