News : Council President Wants to Increase Funding for 911 Call Center
New Orleans, LA, USA, Nov 18, 2015 -- New Orleans City Council president Jason Williams is proposing what he calls the biggest reallocation of funds to improve the 911 call center.
Williams wants to increase funding for the call center by $1 million. He says the money would be used to hire more call takers and supervisors in hopes of relieving stress on current employees.
"I've heard stories of 911 calls just not being answered. We don't have enough people to take calls. It's going to cost to fix it," Williams said at a news conference Wednesday.
Williams said the current staff is taking more calls than other parishes and making far less money.
Council members hope a consolidation proposal will make the call center more efficient, but until then they say they need more people working.
"This is a priority. It's a problem and needs to be fixed now," Councilwoman Susan Guidry said.
She also said the call center needs more manpower.
Williams wants to increase pay for call takers up to $34,000 a year.
It is unclear what parts of the budget would be cut to reallocate the $1 million dollars for the call center.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Running Multiple Contact Centers
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The New Orleans City Council is the legislative branch of the City of New Orleans, Louisiana, United States.
Published: Monday, November 23, 2015